Aficio MP 3351 ~ Current Firmware Version ? ~ Lost ability to scan to email

[delosangeles]

Re: Aficio MP 3351 ~ Current Firmware Version ? ~ Lost ability to scan to email

As always SlimSlob you bring your "A" Game.

Client is Super Happy , I Completed the Call on friday.

Kind regards & have a great week.

That just shows the the scanned image occupies less than 1% of the memory allocated for storing scanned documents and faxes.

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The 3351 is attempting contact the SMTP server in order to send the document. At this point no error has occurred to be reported. It won't until the connection finally times out.

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You need to get your ass out to the customer before they call someone else. The first thing that you most likely need to do is change the network timeout to 30 seconds or less.

[delosangeles]

Re: Aficio MP 3351 ~ Current Firmware Version ? ~ Lost ability to scan to email

Thanks for the input Zaxxon,

Have a great week.

[delosangeles]

Re: Aficio MP 3351 ~ Current Firmware Version ? ~ Lost ability to scan to email

8T2 , Thank you for all the input.

Have a great week.

Everything is latest version except I don't see the scanner firmware available on octopus so can't confirm that one. System/Copy and Network firmware was last updated 2013/03/09

Sent from my WAS-LX1 using Tapatalk

[j2shortt]

Re: Aficio MP 3351 ~ Current Firmware Version ? ~ Lost ability to scan to email

Something I have been using often for "networking" issues is when you try and scan to email and eventually get an error, Your going to want to log onto the WIM of the machine and look at the "Sys Log" under the networking group in the configuration settings. You can find all kinds of troubleshooting info there. I had a customer who kept having scan to folder errors and the IT refused to acknowledge they had the setting wrong. I logged onto the WIM, checked out the system log in the networking section and found "0xc000006D" which is a Microsoft SMB error code for wrong authentication credentials. I showed this to IT and then I get a " oh yeah, I forgot we changed that password" It took everything I had not to say " I TOLD YOU SO!" lmao...

to recap:
*Log onto WIM,
*go to "device management", click "configuration",
*after page loads on the right hand side you will see "networking" a few links below one will be called "System Log",

*click on that and you will see a log pop up and you should see additional info relating to your scan to email issue.

you can take that info and do some research on that and get "closer" to a resolution. I had one log entry that kept saying it couldn't connect to the SMTP server... so... it may be a little bit of help, but i catch myself checking the log file more often than before on these networking calls. Oh and in my case I didn't have to log into the machine as ADMIN to see the system log either. Hope this helps you out!

[delosangeles]

Re: Aficio MP 3351 ~ Current Firmware Version ? ~ Lost ability to scan to email

NICE!!!

Have a great week j2shortt.

Something I have been using often for "networking" issues is when you try and scan to email and eventually get an error, Your going to want to log onto the WIM of the machine and look at the "Sys Log" under the networking group in the configuration settings. You can find all kinds of troubleshooting info there. I had a customer who kept having scan to folder errors and the IT refused to acknowledge they had the setting wrong. I logged onto the WIM, checked out the system log in the networking section and found "0xc000006D" which is a Microsoft SMB error code for wrong authentication credentials. I showed this to IT and then I get a " oh yeah, I forgot we changed that password" It took everything I had not to say " I TOLD YOU SO!" lmao...

to recap:
*Log onto WIM,
*go to "device management", click "configuration",
*after page loads on the right hand side you will see "networking" a few links below one will be called "System Log",

*click on that and you will see a log pop up and you should see additional info relating to your scan to email issue.

you can take that info and do some research on that and get "closer" to a resolution. I had one log entry that kept saying it couldn't connect to the SMTP server... so... it may be a little bit of help, but i catch myself checking the log file more often than before on these networking calls. Oh and in my case I didn't have to log into the machine as ADMIN to see the system log either. Hope this helps you out!