Urgent Attention Required for IM C2010 Printer Issue.

[slimslob]

I would agree with you if it were a single printer or 2-3 printers at the same location. However, this issue is occurring across 20-23 different customer locations. Additionally, even after disconnecting the LAN, the machine is unable to print anything, even after performing a memory clear and HDD format.

And in the early days of the MP CXX03 occurred worldwide.

[nadimtopsecret]

And in the early days of the MP CXX03 occurred worldwide.

Yes, that's correct. However, I’ve also gathered information from India and they haven’t faced any similar cases so far in the IM C2010. Additionally, in our country, over 60+ devices of the same model have been installed, but only 20-25 of them are affected.

[nadimtopsecret]

Update -
Tried with replacing a BICU, but not resolve

[Gift]

I would agree with you if it were a single printer or 2-3 printers at the same location. However, this issue is occurring across 20-23 different customer locations. Additionally, even after disconnecting the LAN, the machine is unable to print anything, even after performing a memory clear and HDD format.

That's hard to believe that this affects so many devices at the same time. Did they all received a firmwareupdate beforehand? Did you try and reset the machine with the data clear feature in admin tools (aka not SP mode)?

Usually in these cases issues are gone if you hook up your laptop with a direct lan connection and to a test print.