C7110s SC 581

[Leoculus]

Hey guys i have a Ricoh Pro C7110s with 4 colours. it has a 3 tray lct, perfect binder, booklet finisher for accessories. Last week i had it come up with a sc 581-01 secondary power cord not connected. 1st instance was april 9 and coincided with an sc569-01. apparently they were testing the fire alarm systems in the building on the 9th so i wasnt sure if the breaker had gotten turned off at some point. machine is located 2.5 hours north and power fluctuations/outages can happen. The user called on april 10th to troubleshoot. the code reset but the perfect binder had job stuck inside. april 11 i am working on getting the perfect binder working but after another perfect binder error the message about the secondary power cord came up and sc 581-01 is logged. i turned the machine off Reseated all power connections/surge protectors and flipped the machine and perfect binder breaker switches. I was able to resolve the perfect binder issue and the sc581 did not occur again.

Machine was installed in 2018. 350k black 700k colour. Innovolt-W2000_20_208 pwr fltr attached to main machine cords.

to be fair this is the 1st time i have tested the breakers on the machine.

Sc581-01 logged a total of 24 times since install but most often was the buildings breaker was tripped.

Im leaning towards a flaky surge protector as a cause for the most recent sc's

[slimslob]

Nearly a 7 year old machine and barely over 1 million. A properly placed Production machine is capable of doing that in one year.

What sort of power protection do you have for the downstream devices that have their own power cords?A surge coming in on a peripheral can take out an expensive PCB in the main frame.

[Leoculus]

Nearly a 7 year old machine and barely over 1 million. A properly placed Production machine is capable of doing that in one year.

What sort of power protection do you have for the downstream devices that have their own power cords?A surge coming in on a peripheral can take out an expensive PCB in the main frame.

it is Part of a first nations reservation in which they create and adapt workbooks, flash cards, dictionarys, childrens books, etc. for the teaching and preservation of the woodland cree language and culture which they sell to schools and other reserves. The perfect binder is what they use the most which is a whole other story for another time but is the reason they have the c7110. their previous machine was a C900 with a perfect binder.

all power cords have innovolt surge protectors attached which is what ricoh was selling at the time.

It is in a somewhat remote community where power fluctuate. im just wondering if the surge protectors could be getting weak from years of outages and the like

[slimslob]

it is Part of a first nations reservation in which they create and adapt workbooks, flash cards, dictionarys, childrens books, etc. for the teaching and preservation of the woodland cree language and culture which they sell to schools and other reserves. The perfect binder is what they use the most which is a whole other story for another time but is the reason they have the c7110. their previous machine was a C900 with a perfect binder.

all power cords have innovolt surge protectors attached which is what ricoh was selling at the time.

It is in a somewhat remote community where power fluctuate. im just wondering if the surge protectors could be getting weak from years of outages and the like

Generally speaking so called experts say 3-5 years life for a surge protector but that is the hardware store ones for home electronics. The company that I worked for generally replaced Production machines every 5 years or 15 million which ever came first. I checked Inovolt's website and they don't specify but I would say 5 to 7 years which you are in the ballpark. One thing for certain, the more joules of surge, spike and RF energy it has absorbed the closer it is going to be to complete failure.

Now the question becomes do you want to sell them new protection devices or an entire system?Bear in mind,you know that C7110 works.I am seeing a lot of techs reporting problems with the newer models.

[Leoculus]

Generally speaking so called experts say 3-5 years life for a surge protector but that is the hardware store ones for home electronics. The company that I worked for generally replaced Production machines every 5 years or 15 million which ever came first. I checked Inovolt's website and they don't specify but I would say 5 to 7 years which you are in the ballpark. One thing for certain, the more joules of surge, spike and RF energy it has absorbed the closer it is going to be to complete failure.

Now the question becomes do you want to sell them new protection devices or an entire system?Bear in mind,you know that C7110 works.I am seeing a lot of techs reporting problems with the newer models.

yeah with the perfect binder we have it fairly dialed in now *knocks on wood*.

I'd maybe keep the devil i know over the devil i dont.

new protectors are only 177 cost.

[Leoculus]

This is the only true production colour machine we have in our fleet. we do have a couple pro 8300 but neither are in my territory and a few c6503/c8003.

technically i dont have my certificate for most of what we service but due to our territory's geography and range of equipment i have pretty much serviced every model of ricoh in the last 16 years. i do try to keep up to date with my tier 1 training just not the instructor lead classes.