MP c306 with an SC819 error

[tonerhead]

Re: MP c306 with an SC819 error

Set the panel to normal startup mode, or switch it off, unplug it, then hit the power button again to discharge it. Press and hold EX1 and EX3 on the side of the panel. Hit the power button. When the screen shows the blue horizon screen, switch to holding EX1 and EX2. That will let you into recovery mode.

To save all this hassle just put a package on it, that contains the Cheetah firmware.

Normally, I would totally agree with this. I did try this. In my case (probably special) it didn't work. I did the factory reset, put in older versions of the firmware modules. Things were working so I ran like the wind. Knock on wood, haven't been called back to it.

[mikadonovan]

Re: MP c306 with an SC819 error

I updated the firmware on a c307 using the PKG yesterday, and it popped a sc819, along with "legacy UI failed to load" and "reload animation firmware" indications. I loaded just the animation, and it is working fine now. Weird. Apparently corrupt animation firmware can cause an sc819 also.

[UNICORNico]

Re: MP c306 with an SC819 error

Thanks for the clarification.
There are times when these machines make me think that they have a life of their own and look for a way to rebel, whatever it is xD.

[RMC8112]

Re: MP c306 with an SC819 error

There is a notice on the TSRC about SC819. If the Toner Gauge app is installed, then you need to uninstall it. Go into the SOP system settings by doing Reset-> 806182-> #-> # -> hold Clear for about 5 seconds. Then tap on Apps-> Uninstall then look for Toner Gauge. then restart.

[Tedstryker73]

Re: MP c306 with an SC819 error

If the machine has the Toner GAUGE installed on it, (the one with the little padlocks that always says ERROR or has a ? where a color should be) you will get this. Even if you're using the supply info widget on the screen and not the gauge. Uninstall the toner GAUGE from the op panel service mode, or if it was downloaded from the Application Site, go on to the App site and uninstall the toner gauge from there. Go to the Op panel service mode (Reset-8-0-6-1-8-2-#-#-C) and make sure you don't see anything with the word GAUGE in the list, and you'll be good. Ricoh has removed the gauge from its websites and says it's working on a fix. They haven't gotten it right in the few swings they've taken yet, so it's best to avoid any future versions also. Any machines with a smart op panel are susceptible to this.

[DRichard]

Re: MP c306 with an SC819 error

They haven't gotten it right in the few swings they've taken yet, so it's best to avoid any future versions also. Any machines with a smart op panel are susceptible to this.

Absolutely AGREE!