I work in IT in a clinic. There's this printer at my workplace which is used largely for scanning documents and saving them to a shared folder and/or printing copies. Problem is, out of the sudden, the device stoped scanning files altogether and just shows an error code SC899. The error only shows when you try to use the scanner, printing files from the computer works just fine. From what I could find searching the internet, this error can show on a number of operations, but I didn't find much about when this error shows up on attempting to use the scanner.
I would appreciate any insights into the error and possible problems with the scanner.
Added info about the device:
Model is Ricoh Aficio 5200
Its been on use for about 5 years
I'm new to the place (5 weeks), so I do not know if any parts have been replaced before my arrival.
A coworker suggested that maybe some part of the scanner could be busted, how can I verify this? I'm not allowed to open up the device except for the front and back lids that gives access to the toner cartridge and fuser unit.
Recently I've replaced the fuser unit for a brand new one.
Sorry about english mistakes, I'm not a native english speaker.
I would appreciate any insights into the error and possible problems with the scanner.
Added info about the device:
Model is Ricoh Aficio 5200
Its been on use for about 5 years
I'm new to the place (5 weeks), so I do not know if any parts have been replaced before my arrival.
A coworker suggested that maybe some part of the scanner could be busted, how can I verify this? I'm not allowed to open up the device except for the front and back lids that gives access to the toner cartridge and fuser unit.
Recently I've replaced the fuser unit for a brand new one.
Sorry about english mistakes, I'm not a native english speaker.