IM C2500 - scan to folder = 0kb - its not the MFP

[dave w]

[slimslob]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Check ownership and access rights for the folder on the server. The best way to setup scan to a server is for each user to have their own folder to which they are the owner.

[sandmanmac]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Thanks for the Advice/ tip.
Maybe Steele, from this thread would be interested, as it sounds like he had the exact same issue about a week ago:
MP C3003 WIM and SMB issues. Tried everything.

[dave w]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Check ownership and access rights for the folder on the server. The best way to setup scan to a server is for each user to have their own folder to which they are the owner.

Hi Slimslob

Yes they had their own folders on the server, all folders had scans 0KB file sizes.
they all had same account used for scanning - it was changed and still same.

All started going wrong halfway through the day on a weds so cannot blame updates.

Was a long proccess to prove it was not the MFP. the independant I.T guy was very bullish! and was raising his voice alot, even the customer told him to calm down! ( I.T guy was a friend of the customer).

I was please to know I was right and he was not!

[dave w]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Thanks for the Advice/ tip.
Maybe Steele, from this thread would be interested, as it sounds like he had the exact same issue about a week ago:
MP C3003 WIM and SMB issues. Tried everything.

Yes looks like it.

Best to connect a laptop directly onto the MFP and try the WIM and Scan to folder directly onto the laptop. my hunch is it will work.
Goodluck Steele

[sandmanmac]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Yes looks like it.

Best to connect a laptop directly onto the MFP and try the WIM and Scan to folder directly onto the laptop. my hunch is it will work.
Goodluck Steele

Thanks again, but maybe you should advise him in that thread, so he gets the notification

[slimslob]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

I had a call years ago on a C2550 that would not print. When I got there I cycled power and it printed out everything that was in the queue. I tried everything to no avail. They had another c2550 in another part of the building and swapped them. THe problem stayed with the location not the C2550. Turned out to be a 5 year old 32 port switch.

[dave w]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Thanks again, but maybe you should advise him in that thread, so he gets the notification

Have done

[KenB]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

[tonerhead]

Re: IM C2500 - scan to folder = 0kb - its not the MFP

Since switching jobs, I haven't had a toe to toe with IT for a long time. I'm a wrench only at this job. I still remember one customer that would have random scans fail. I could never re-create the fail. I did about everything to that machine because the customer was bitching and their IT was riding me like seabiscuit. Finally I ran a continuous ping for about 10 minutes. During the 10 minutes I had about 5-10 dropped packets. I showed that to the IT and mgmt there and told them it is not mfp. Short of story is they replaced switch and no more issue. Imagine that!!

I also recently had a friend who just upgraded modem/router from ISP in his home. Now can't scan, printing is iffy, etc. He spent 1.5 hours on phone with ISP helpdesk. They said it is his mfp and/or computer. First thing I thought of was wsd port and I was right. Turned off wsd and still iffy. His mfp and laptop are wireless. I was losing packets while pinging, sometimes a ping would result in can't find host, etc. I finally told him that the wireless is flaky. Pinging from one wireless laptop to another was same result. Finally set up a wired connection from mfp and laptop to modem/router and it works perfectly. Friend is leaving as is, doesn't want to fight ISP anymore.