Fax diagnostics

[j2shortt]

In the Fax SM there are diagnostic tests SP7xxx. Where the machine will output V34 signals at various bps. How would I utilize those tests. I though of maybe getting an analog USB fax/modem device for my laptop and initiating a call between the laptop and the Ricoh device. But unsure how these tests can be used to troubleshoot line quality.
I also thought that if i can use my USB modem to imitate a call with the Ricoh i can maybe use a terminal program to view the transfer? I'm experiencing what i think are line quality issues. And have enabled the technical data logging on the fax journal SP1101-001 bit 2. From there i can see some useful line quality data, but I need something concrete and technical as possible.
Another note is i have access to wireshark and can monitor SIP connections on the network, but only can see the protocol exchanges.

This is for the M45_D3J7 option btw

• Anyone have experience with how to utilize the fax tests in the SP7xxx modes?
• Anyone have any ideas on how i can collect data for troubleshooting using a USB modem on my computer to connect to Ricoh analog line?
• terminal program or wireshark to get technical data regarding the quality of the line?

[slimslob]

Re: Fax diagnostics

Have you tried calling tech support or are you an end user trying to crater your machine?

[j2shortt]

Re: Fax diagnostics

Neither, I am a Ricoh certified Tech working for a dealer.

[slimslob]

Re: Fax diagnostics

Neither, I am a Ricoh certified Tech working for a dealer.

Then call tech support. That is what they are there for and it part of the dealership contract. Or is the dealer you work for not a Ricoh dealer.

[j2shortt]

Re: Fax diagnostics

Then call tech support. That is what they are there for and it part of the dealership contract. Or is the dealer you work for not a Ricoh dealer.

Yeah, we are an authorized dealer.
And respectfully, while I appreciate you responding quickly, I'm more hoping a member in here has experience with these items I'm asking about and I'm not yet ready to get Ricoh involved. It's a problem, that isn't exactly critical yet, but more of a reason for me to understand the faxing functionality of the Ricoh devices and built in tools more thoroughly. In the next few months the organization I manage the devices for are switching to RightFax so, I've been brushing up on the digital faxing servers and analog won't be an issue.

[KenB]

[j2shortt]

Re: Fax diagnostics


I appreciate the response. Ive had the unfortunate experience of needing wireshark to troubleshoot external line issues with RightFax in our test environment. Well, it was worth a shot with the standalone modem. I might experiment a bit. If I make any developments I'll update this thread.