Ricoh MP C305 Scan to Email (Transmission has Failed)

[slimslob]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

How it can be done please tell in detail. From where i can access this WIM and check the site certificate?

If youi do not know what WIM is, you should not be trying to work on any Ricoh.

[Jinn]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

If youi do not know what WIM is, you should not be trying to work on any Ricoh.

I am here to get helped or to get advice from the experts. I am new to this Ricoh. If WIM means the web interface then I know this WIM. As I have already mentioned that the Email settings have been configured that shows I have configured it by using WIM. Every brand uses its own names like KM have web connection for WIM. It would be better if solutions would be shared here.

I think by updating the firmware I may get that option about SSL. because in newer models its there but in C304 its not available. According to the configuration report it says unable to connect to SMTP server. It can be due to SSL/TLS, ports or internet connection. Internet connection is working. Gateway and DNS server are all OK. Port 465 for gmail. Also tried 25. Disabled all 3 available TLS. Still no luck.

[slimslob]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

I am here to get helped or to get advice from the experts. I am new to this Ricoh. If WIM means the web interface then I know this WIM. As I have already mentioned that the Email settings have been configured that shows I have configured it by using WIM. Every brand uses its own names like KM have web connection for WIM. It would be better if solutions would be shared here.

I think by updating the firmware I may get that option about SSL. because in newer models its there but in C304 its not available. According to the configuration report it says unable to connect to SMTP server. It can be due to SSL/TLS, ports or internet connection. Internet connection is working. Gateway and DNS server are all OK. Port 465 for gmail. Also tried 25. Disabled all 3 available TLS. Still no luck.

If you do need a Site Certificate, a firmware update will not provide it. Site Certificates are issued by a Certificate Authority (CA). They can be found in you browser. THe exact steps is different for each browser. As is the actual name of the certificate. For Gmail, Google support might be able to tell you which one to use.

[brodiescomics]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

From my experience, the first thing you do in these situations is update the FW. In this case, I don't think the C305 can support SSL. You may need to use a different email server and credentials that do not require SSL.

[slimslob]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

From my experience, the first thing you do in these situations is update the FW. In this case, I don't think the C305 can support SSL. You may need to use a different email server and credentials that do not require SSL.

According to the Product Support Guide it does.

[brodiescomics]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

According to the Product Support Guide it does.

Fair enough. Just going on memory.

[slimslob]

Re: Ricoh MP C305 Scan to Email (Transmission has Failed)

Fair enough. Just going on memory.

Since I have just every Ricoh manual issued up through the spring of 2017, I always check.