Ricoh MP C6004 toner net set

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  • copierjeffstl
    Technician
    • Oct 2017
    • 18
    #1

    Ricoh MP C6004 toner net set

    Has anyone seen this issue. Went to customer because of message: toner cartridge not set. Black. Replaced black toner cartridge sensor, then message came up for yellow cartridge not set. Did not even touch the yellow cartridge or sensor.
    So I pushed yellow cartridge in and message went off, then the magenta did it. So I temporarily added cardboard to door to hold cartridges in place. Probably not good idea, but it's working.
    Tags: cartridge, message, set, toner, yellow
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3965
      #2
      Re: Ricoh MP C6004 toner net set

      Originally posted by copierjeffstl
      Has anyone seen this issue. Went to customer because of message: toner cartridge not set. Black. Replaced black toner cartridge sensor, then message came up for yellow cartridge not set. Did not even touch the yellow cartridge or sensor.
      So I pushed yellow cartridge in and message went off, then the magenta did it. So I temporarily added cardboard to door to hold cartridges in place. Probably not good idea, but it's working.
      I've seen exactly that scenario on a few of the '03's, and I know there is/ was a bulletin about installing stronger springs to keep the bottle from coming loose, but in my cases I resolved it by removing the exit tray, removing the toner bottle and cleaning/ vacuuming the rear hopper and toner bottle contacts that were quite contaminated by toner.
      I can see how you adding a bit of extra pressure would accomplish a similar result (temporarily), but cleaning the contacts should give you a better/ longer term solution

        Comment

        • emiliorsg
          Trusted Tech

          100+ Posts
          • Jul 2018
          • 141
          #3
          Re: Ricoh MP C6004 toner net set

          Originally posted by sandmanmac
          I've seen exactly that scenario on a few of the '03's, and I know there is/ was a bulletin about installing stronger springs to keep the bottle from coming loose, but in my cases I resolved it by removing the exit tray, removing the toner bottle and cleaning/ vacuuming the rear hopper and toner bottle contacts that were quite contaminated by toner.
          I can see how you adding a bit of extra pressure would accomplish a similar result (temporarily), but cleaning the contacts should give you a better/ longer term solution
          I have also had that same problem in some c2504 and as you say, vacuuming the hopper and cleaning the pcbs of the contacts has been solved.

            Comment

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