[Misc] Ricoh Scanning to Domain Account

[aviso66]

Hi, I am wondering why i cant setup smb scanning to a computer that has been connected to the company's domain network.
the folder path will be like \\computernameA\scanfolderA. I am using the domain administrator account and the folder has been shared with the administrator's account with read/write permissions. but it's not working.

but if i use IP address like \\IPaddressofthecomputerA\scanfolderA. The connection is successful.
What could be the reason?

because i cant use the ip for smb scanning as their IP is dhcp

thanks

[KenB]

Re: Ricoh Scanning to Domain Account

Is DNS set up on the copier?

Is the copier registered in the customer’s DNS?

From a PC on the network, from a command prompt type “ping -a <copier ip address>”.

This should succeed and show the copier’s host name.

Then type “ping <copier host name>”. It should succeed and show the IP address.

If these fail, there is a DNS issue, and likely there is no “A record” for the machine in DNS.

Also, make sure the domain name is registered in the machine.

[slimslob]

Re: Ricoh Scanning to Domain Account

The only time I ever was unable to scan to a computer that was a member of a domain by computer name was when there was a typo in the Domain Name setting on the Ricoh. What caused me to check the Domain Name was an entry in the communication log of the Ricoh indicating that a name request to the Domain DNS was rejected due to not being from a Domain member.

[aviso66]

Re: Ricoh Scanning to Domain Account

Do you mean i have to register the copier's hostname and IP into their DNS?

[slimslob]

Re: Ricoh Scanning to Domain Account

Do you mean i have to register the copier's hostname and IP into their DNS?

No because usually only computer names need to be registered. That happens when the computer joins the domain. IP address leases are maintained by the DHCP and usually need to be renewed at an interval set of the DHCP. For devices with fixed IP addresses, the address is reserved on the DHCP so that it is not assigned to any other device. All printing should be handles through a print server for proper queuing.

[rthonpm]

Re: Ricoh Scanning to Domain Account

Change the DNS settings on the copier to match the settings on the workstation. I'd almost bet the copier is using an external DNS server, which will break everything in Active Directory.

Secondly, do NOT use a domain administrator account for scanning or any other purpose beyond managing AD. The highest permission any account used for scanning needs is Modify.

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[KenB]

Re: Ricoh Scanning to Domain Account

Good call on the not using the domain admin's creds...only bad things can come from that.

Actually, if DHCP is selected to obtain all the network information, it should populate all the required values.

I also seriously question not needing to have the copier registered in DNS. I can tell you that I've had numerous issues with applications (such as GlobalScan and eCopy) that don't work well (they get extremely slow) when the devices are not in the DNS tables.

And no, it is not up to us to put them in DNS. It rarely happens, but that is an IT admin's job to do so when it does.

Perform a connection test at the control panel to any and all DNS servers listed. If any fail, change or delete them. Even one out of three being bad will cause issues.

One other point: Make sure the host name of the scanning destination is no longer than 15 characters (it may be 16, not sure); it won't work if the name is too long.

[rthonpm]

Re: Ricoh Scanning to Domain Account

The copier shouldn't need to be registered in DNS: it's not trying to resolve its own name. It just needs to be using the same DNS server as the rest of the environment and not an external one which can't resolve internal names.

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[slimslob]

Re: Ricoh Scanning to Domain Account

Good call on the not using the domain admin's creds...only bad things can come from that.

Actually, if DHCP is selected to obtain all the network information, it should populate all the required values.

I also seriously question not needing to have the copier registered in DNS. I can tell you that I've had numerous issues with applications (such as GlobalScan and eCopy) that don't work well (they get extremely slow) when the devices are not in the DNS tables.

And no, it is not up to us to put them in DNS. It rarely happens, but that is an IT admin's job to do so when it does.

Perform a connection test at the control panel to any and all DNS servers listed. If any fail, change or delete them. Even one out of three being bad will cause issues.

One other point: Make sure the host name of the scanning destination is no longer than 15 characters (it may be 16, not sure); it won't work if the name is too long.

Just remember, there is one area that the DHCP does not populate, the name of the domain or workgroup. That has to be entered manually and it has to be entered exactly correct.

[slimslob]

Re: Ricoh Scanning to Domain Account

I respectfully disagree:

[ATTACH=CONFIG]58606[/ATTACH]



This is from an MP C3004.

Then it has been changed since I retired.

[aviso66]

Re: Ricoh Scanning to Domain Account

The copier shouldn't need to be registered in DNS: it's not trying to resolve its own name. It just needs to be using the same DNS server as the rest of the environment and not an external one which can't resolve internal names.

Sent from my Pixel 6 Pro using Tapatalk

yup i have already done that

at the interface menu of the copier i have already input these info:
ipaddress
subnet
default gateway
domain name
dns IP address for 1,2 and 3.
yet....smb scan still only works using ip. not the computer name.

is there anything in need to telnet into the copier?
like smb port no? shall i changed it to 445?

[slimslob]

Re: Ricoh Scanning to Domain Account

yup i have already done that

at the interface menu of the copier i have already input these info:
ipaddress
subnet
default gateway
domain name
dns IP address for 1,2 and 3.
yet....smb scan still only works using ip. not the computer name.

is there anything in need to telnet into the copier?
like smb port no? shall i changed it to 445?

Here's what you need to do,

1. Attempt a scan to folder by computer name
2. When it fails, immediately print the interface settings
3. The last page of that printout will be an abbreviated communication log
4. One of the entries in that log will tell you exactly why either the scan was rejected or the DNS request for the IP Address of the computer was rejected
5. Post that log

My bet is that the DNS request was rejected. The reason for the rejection will tell us why you cannot scan by computer name.

[rthonpm]

Re: Ricoh Scanning to Domain Account

From a workstation, try an nslookup for the server by hostname. Does the IP match what you're trying to access?

Only other thing I can think of is if the server name you're using is a DNS alias. There have been issues with SMB connections not working with CNAME paths, especially now that we're in the era of stricter packet signing, but that's mainly been with Windows clients.

Can you ping the hostname from the MFP? Should be able to test from User Tools.





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