Aficio 2018 - can't change address book

[sandmanmac]

I have an aficio 2018 that has the printer/ scanner/fax options installed, and everything works perfectly, however I can't update the address book, or make changes of any kind either via the Web image monitor or on the control panel. Fax destinations are programmed, and it will not accept any changes. I also did a Memory clear (all), and swapped the fax unit.
Where exactly is this info stored, and is there a way to reset it?
Thanks in advance

[joel_rodrigues]

first check that you have sd card in the correct socket and that the lock on the sd card is in the correct position.
Compare with a good working machine of the same model, or check the service manual.
(I think the sd card is to be placed at the upper slot)

[imaginemoko]

try smart device monitor for admin software...

[Jomama46]

Address book data is stored on the HD. What exactly happens when you try to change the data? Are you sure you are doing it right?
Can you access the address book thru WIM?

[sandmanmac]

There's no HDD on the 2018.
Yes, I'm sure I'm trying to delete it correctly. I access the WIM, enter 'admin mode', select an entry in the address book, and click 'delete', it goes through the motions like it normally does, and simply returns with the same data still there. The same thing happens when I use the control panel on the machine.

[sandmanmac]

Sd card is correct or the printer, scanner , fax wouldn't work. The other slot is for service.

[Jomama46]

There's no HDD on the 2018.
Yes, I'm sure I'm trying to delete it correctly. I access the WIM, enter 'admin mode', select an entry in the address book, and click 'delete', it goes through the motions like it normally does, and simply returns with the same data still there. The same thing happens when I use the control panel on the machine.

You're right. my mistake. So it must be stored on the optional 128M. Have you flashed the firmware yet?

[sandmanmac]

No, haven't tried flashing firmware yet. That's probably a good place to go next. It's actually a machine I'm helping a colleague to troubleshoot, so I'll suggest that to him.
Thanks

[joel_rodrigues]

Sd card is correct or the printer, scanner , fax wouldn't work. The other slot is for service.

but have you checked?

I had situation with the address book caused by the card being in the wrong slot or the lock on the sd card in the wrong position. don't remember exactley, it was abot two years ago.

I'm not saying that it will solve the problem, but it's an easy check ...

[Captain Scott]

SD card in wrong slot

Printer/Scanner SD needs to be inserted in the top slot (slot1) and excute sp 5-846-050 to initialise all address book.

Have had this problem heaps of times.

[Passthebiscuits]

If that does'nt work try printing off the SMC report that detail changes from default.

Ive had a problem on a 2238 which was down to data write security stoping changes to the address book. After printing the default list I changed 5 846 90 back to default and the address book came back to life.

[sandmanmac]

Thanks Captain! Solved!
I was not familiar with that SP mode. Out of curiosity..... Is it just a glitch in the software or something that causes it to lock up sometimes, so that it can't be edited/deleted manually??
I have minimal experience with this box.

[Jomama46]

I have minimal experience with this box.

Unfortunately this is the usual problem

[sandmanmac]

Unfortunately this is the usual problem

Jomama,
Excuse me, but is that some sort of shot you're taking at me ?
Maybe, I'm misunderstanding you, but it sure sounds like it. Just because I haven't worked on too many of these units? isn't that what this forum is for? Assistance from peers?
If I'm taking you out of context, then I apologize.

[Jomama46]

Jomama,
Excuse me, but is that some sort of shot you're taking at me ?
Maybe, I'm misunderstanding you, but it sure sounds like it. Just because I haven't worked on too many of these units? isn't that what this forum is for? Assistance from peers?
If I'm taking you out of context, then I apologize.

Sorry, no offense intended. That is the intent of these boards exactly.
I recall a number of years ago, I was flying to texas for a Mita school and I overheard a couple of guy talking about what a pc of shxt the Toshiba (something, cant recall the model) was and I asked them what they meant. And they began to tell me about problems they were having with that model. Turns out they were never trained on that model and to me, the problems were easily resolveable. I explained to them what to do and they would have none of it, they were already convinced.
It struck me that factory training is a valuable resource. Further that just because you dont understand something doesnt mean it is a pc of shxt.
Altho sometimes it is! These guys were putting down a fine pc of copying equipment and the reason was they didnt understand how to properly service it. Now maybe they worked for a cheap bastard like I do who doesnt believe in spending money on training or maybe they were independents (and I dont think that was the case) who were just trying to make a buck, but whatever, they were making a mistake and wouldnt take the time to listen. Whatever!
And Sandman, for your own personal growth, the first rule of the four agreements is "dont take it personal"