Who installs the printer in a company

[BillyCarpenter]

Re: Who installs the printer in a company

Well, in this company, I spoke with the network administrator and I told him that I was going to charge a full fee for each installation even if it took me 5 minutes...

I've found that over the years when a tech charges for one full hour and is only their for 5-minutes, it tends to rub the customer the wrong way. I'm not saying its right or wrong but its human nature for the customer to be offended. If I'm gonna charge for a full hour and it only takes 5 minutes, I will clean the machine or find something that adds more more time.

[Codex]

Re: Who installs the printer in a company

It depends what kind of customer you have, we sold machines to the Army and of course they had it's own IT Dept, they want to know only the procedure for the first time and since that i was there only for normal service (cleaning, pcu change etc). Most customers have no idea how to install the machines, and no admin to do that and we have to do it (even in schools, offices or similar). In some cases they have an IT dept , but they only provide us an IP adress to prevent any conflict, and if they add a new PC we configure it remotely via Anydesk or Teamviewer.

[MIGUELMARCHENA]

Re: Who installs the printer in a company

It depends what kind of customer you have, we sold machines to the Army and of course they had it's own IT Dept, they want to know only the procedure for the first time and since that i was there only for normal service (cleaning, pcu change etc). Most customers have no idea how to install the machines, and no admin to do that and we have to do it (even in schools, offices or similar). In some cases they have an IT dept , but they only provide us an IP adress to prevent any conflict, and if they add a new PC we configure it remotely via Anydesk or Teamviewer.

Of course, it's embarrassing to charge for 5 minutes. The problem is that for them, your time is not worth it, they don't care about the travel, the wait, etc. for something that they, as those in charge of the network, would do in 5 minutes on average and it is even faster. They also do not give access to team viewer or anydesk. Now, if that were not the case, and we are the ones who must install, Ricoh would not provide the installation CD or the end user and network administrator manual. I have no problem helping, the thing is that they make it an obligation and even more so those in technology. Every day they format a PC, or a new colleague arrives, they expect you to come for FREE and do it...and tomorrow...and the next day...every day they expect a visit so you can install the driver. greetings.

[MIGUELMARCHENA]

Re: Who installs the printer in a company

I've found that over the years when a tech charges for one full hour and is only their for 5-minutes, it tends to rub the customer the wrong way. I'm not saying its right or wrong but its human nature for the customer to be offended. If I'm gonna charge for a full hour and it only takes 5 minutes, I will clean the machine or find something that adds more more time.

Of course, I take advantage and do maintenance once to justify the service and value. I have never charged for 5 minutes...it's more...I leave the service as a courtesy but in this case what I'm commenting on is that they want if someone new arrives today and tomorrow and on Monday Wednesday, you go and install every day. there is no remote access for security.

Once it happened to me that, according to the lady, no one could repair her machine, Lanier 7313 something like that, I arrived and was lucky enough to catch the problem in 2 minutes... I couldn't even afford Coca-Cola. After 3 months he called me for the warranty. how are you.

greetings

[tsbservice]

Re: Who installs the printer in a company

I'm more than happy to help normal customers but when they consistently don't give a flying fuck about my time...well I'm not nice person anymore they will pay sooner or later.
It doesn't necessarily means I'm not going to service their machine but for example I can easily add an extra value to normal service for understanding customer and never will for others.

Almost everyone here have to do a lot of important things and time is precious

[tsbservice]

Re: Who installs the printer in a company

Of course, I take advantage and do maintenance once to justify the service and value. I have never charged for 5 minutes...it's more...I leave the service as a courtesy but in this case what I'm commenting on is that they want if someone new arrives today and tomorrow and on Monday Wednesday, you go and install every day. there is no remote access for security.

Once it happened to me that, according to the lady, no one could repair her machine, Lanier 7313 something like that, I arrived and was lucky enough to catch the problem in 2 minutes... I couldn't even afford Coca-Cola. After 3 months he called me for the warranty. how are you.

greetings

Heh Lanier 7313 was Toshiba BD1340/50/60/70... piece of cake very good and reliable super easy to work on I still see some of them in field.

[aviso66]

Re: Who installs the printer in a company

at our place,

We deliver the copier and we install the driver for them. there are some cases tat the clients IT side always install the wrong driver or sometimes they use WSD port even when we give them the right direction to install the printer. But if the customer is from a far distances, I would build the driver package and let them install by themselves.

The problem here is every time they have a new employee, does computer refresh or employee transfer from other department (big company) they would called us to do printer installation. kinda like almost everyday there is a call for printer installation like sometimes we get called for printer installation for 1 person , sometimes 5

[Codex]

Re: Who installs the printer in a company

Of course, it's embarrassing to charge for 5 minutes. The problem is that for them, your time is not worth it, they don't care about the travel, the wait, etc. for something that they, as those in charge of the network, would do in 5 minutes on average and it is even faster. They also do not give access to team viewer or anydesk. Now, if that were not the case, and we are the ones who must install, Ricoh would not provide the installation CD or the end user and network administrator manual. I have no problem helping, the thing is that they make it an obligation and even more so those in technology. Every day they format a PC, or a new colleague arrives, they expect you to come for FREE and do it...and tomorrow...and the next day...every day they expect a visit so you can install the driver. greetings.

Its exact the same for us... They say "but it takes only 5 minutes and you charge 50 Euros?".... But they dont know that they pay for experience, knowledge and professionality..... Not only for the time.

But the same customers dont care if they had to pay 1500 Euros for a phone that is worth less then 400 euros....or waste money for their companies because of lights left turned on overnight or air conditioner left on overnight.

Inviato dal mio SM-S901B utilizzando Tapatalk

[DRichard]

Re: Who installs the printer in a company

Excellent idea.
I will be analyzing and assuming it. We are the same, I am self-employed, I work alone and I attend to about 80 machines and those calls are overwhelming. Your way of working will be very useful to me. greetings

As with ANY business that grows and becomes more successful, at some point you either stop accepting more business/customers OR expand your operation by hiring additional help or partner up with someone to assist with the "sideline" duties like your networking responsibilities. It seems to me that this is where you now find yourself. Good luck.

[BillyCarpenter]

Re: Who installs the printer in a company

As with ANY business that grows and becomes more successful, at some point you either stop accepting more business/customers OR expand your operation by hiring additional help or partner up with someone to assist with the "sideline" duties like your networking responsibilities. It seems to me that this is where you now find yourself. Good luck.

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