Mp5055 Erase all Memory is hidden

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  • Marwan
    Technician
    • Oct 2023
    • 15

    Mp5055 Erase all Memory is hidden

    Greetings for all,
    i have returned a MP 5055 from the customer,however i need to Erase all Memory but the ease button is hidden i can't press it,
    is there a Sp mode to solve that ?
  • Codex
    Senior Tech

    500+ Posts
    • May 2008
    • 667

    #2
    Re: Mp5055 Erase all Memory is hidden

    Hello
    Why you have to erase the memory?... If you mean the personal information you can format the HDD. It's not a good idea to make a "memory clear"

    Inviato dal mio SM-S901B utilizzando Tapatalk
    Memento Audere Semper

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    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 34920

      #3
      Re: Mp5055 Erase all Memory is hidden

      If by hidden you mean greyed out, you need to be logged in to User Tools as the correct administrator.

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      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 34920

        #4
        Re: Mp5055 Erase all Memory is hidden

        Originally posted by Codex
        Hello
        Why you have to erase the memory?... If you mean the personal information you can format the HDD. It's not a good idea to make a "memory clear"

        Inviato dal mio SM-S901B utilizzando Tapatalk
        Formatting the HDD through SP mode does not erase the data. It only erases the folder and directory structure. To erase everything. the drive needs to be connected to a computer and a low level format done or use a drive utility that can do a wipe disk function.

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        • Elmo
          Senior Tech

          Site Contributor
          500+ Posts
          • Feb 2010
          • 541

          #5
          Re: Mp5055 Erase all Memory is hidden

          you may have optional software installed
          goto user tools extended features and look if you have you may need to be logged in as admin to uninstall them
          I Used To Live To Fix Things Now i Fix Things To Live

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          • sandmanmac
            Field Supervisor

            Site Contributor
            2,500+ Posts
            • Feb 2009
            • 3943

            #6
            Re: Mp5055 Erase all Memory is hidden

            Originally posted by slimslob
            If by hidden you mean greyed out, you need to be logged in to User Tools as the correct administrator.
            x2 on this.
            I would just add that you may need to enable administrator authentication first, before you're able to login

            Comment

            • Saturn
              Trusted Tech

              Site Contributor
              100+ Posts
              • Nov 2023
              • 146

              #7
              Re: Mp5055 Erase all Memory is hidden

              Originally posted by Elmo
              you may have optional software installed
              goto user tools extended features and look if you have you may need to be logged in as admin to uninstall them
              If the optional software is installed as an APP at the SOP, you can uninstall it in SOP Service Mode.
              I don't care about who your father is, as long as I'm fishing here, you won't walk on water.

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              • Marwan
                Technician
                • Oct 2023
                • 15

                #8
                Re: Mp5055 Erase all Memory is hidden

                Originally posted by slimslob
                If by hidden you mean greyed out, you need to be logged in to User Tools as the correct administrator.
                thank you sir,this what i'm having,i have logged as administrator and tried supervisor as well,still greyed out

                Comment

                • Marwan
                  Technician
                  • Oct 2023
                  • 15

                  #9
                  Re: Mp5055 Erase all Memory is hidden

                  Originally posted by slimslob
                  Formatting the HDD through SP mode does not erase the data. It only erases the folder and directory structure. To erase everything. the drive needs to be connected to a computer and a low level format done or use a drive utility that can do a wipe disk function.
                  i have changed the whole HDD same issue,still grayed out

                  Comment

                  • Marwan
                    Technician
                    • Oct 2023
                    • 15

                    #10
                    Re: Mp5055 Erase all Memory is hidden

                    Originally posted by Elmo
                    you may have optional software installed
                    goto user tools extended features and look if you have you may need to be logged in as admin to uninstall them
                    i have deleted them all,also i entered the recovery mode and wiped all to the factory reset and still greyed out the Erase on the administrator tools

                    Comment

                    • Marwan
                      Technician
                      • Oct 2023
                      • 15

                      #11
                      Re: Mp5055 Erase all Memory is hidden

                      Originally posted by sandmanmac
                      x2 on this.
                      I would just add that you may need to enable administrator authentication first, before you're able to login
                      i did sir,still not working

                      Comment

                      • Marwan
                        Technician
                        • Oct 2023
                        • 15

                        #12
                        Re: Mp5055 Erase all Memory is hidden

                        Originally posted by Saturn
                        If the optional software is installed as an APP at the SOP, you can uninstall it in SOP Service Mode.
                        yes,i went to recovery mode and wiped to factory rest even the apps on SOP has been deleted but still erase is greyed out

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 34920

                          #13
                          Re: Mp5055 Erase all Memory is hidden

                          Originally posted by Marwan
                          thank you sir,this what i'm having,i have logged as administrator and tried supervisor as well,still greyed out
                          There are multiple Administer accounts (3 or 4) and each can have a different logins and be assigned different access. All supervisor can do is modify the administrators. Make sure the credentials you are using has the needed access and does require a password,
                          Last edited by slimslob; 03-04-2024, 04:53 PM.

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