Here's a new wrinkle.
I have a law firm with new MP6000s and MP7000s that do a lot of scanning to email.
A few users need to take the email message (from the MFP), in Outlook, insert an image into it using Snag-It, and forward the message on.
The issue is that the messages are Plain Text in the body, and Plain Text won't accept any images, formatting, etc...
Although it only takes literally 3 mouse clicks to change the format to HTML or Rich Text, they don't want to do that, as their recently "displaced" Canon MFPs (with Universal Send) sent as HTML.
I've been through the service manual, examined the SMC report, and so on, but can find no setting to change this.
While Plain Text is unarguably safer than HTML, that is what the customer wants, as they almost always send these scans on to someone else in the office.
For whatever it may be worth, their (fairly) new HP MFPs have the same issue.
I would imaging that this is be design, but I'm just trying to cover all the bases.
I did find (and slightly modify) a macro for Outlook that automatically forces HTML output, but that macro must be installed locally on each PC (several hundred). As far as I know, it can't be pushed out via AD or a login script. Then there's the problem of not being able to support it...
Quite frankly, I'm a bit surprised that this never came up before. It doesn't seem that it would be an unrealistic request.
Many thanks.
I have a law firm with new MP6000s and MP7000s that do a lot of scanning to email.
A few users need to take the email message (from the MFP), in Outlook, insert an image into it using Snag-It, and forward the message on.
The issue is that the messages are Plain Text in the body, and Plain Text won't accept any images, formatting, etc...
Although it only takes literally 3 mouse clicks to change the format to HTML or Rich Text, they don't want to do that, as their recently "displaced" Canon MFPs (with Universal Send) sent as HTML.
I've been through the service manual, examined the SMC report, and so on, but can find no setting to change this.
While Plain Text is unarguably safer than HTML, that is what the customer wants, as they almost always send these scans on to someone else in the office.
For whatever it may be worth, their (fairly) new HP MFPs have the same issue.
I would imaging that this is be design, but I'm just trying to cover all the bases.
I did find (and slightly modify) a macro for Outlook that automatically forces HTML output, but that macro must be installed locally on each PC (several hundred). As far as I know, it can't be pushed out via AD or a login script. Then there's the problem of not being able to support it...
Quite frankly, I'm a bit surprised that this never came up before. It doesn't seem that it would be an unrealistic request.
Many thanks.
Comment