Savin 9920DP printing problem

[Guest]

Someone was playing around with the printer setup on our machine and now it just displays "initializing". Is there a way to bypass this and reset the printer functions?

Any help will be be greatly appreciated.

Peter

[Jomama46]

There is a menu reset feature in UserTools, I think in UT>Printer features.

[mlsptr]

There is a menu reset feature in UserTools, I think in UT>Printer features.

Yes, I have tried menu reset from UT>System but it doesn't clear the printer configuration. I need to find a way to access the printer UT because they don't appear as the printer is "initializing". I was hoping to find a way to reboot the machine to the factory defaults.

[Jomama46]

If you cant reach the ut settings you must remove and reinsert the SIMMS on the controller and any other connection. If this doesnt resolve it, replace the controller.
I would suggest 5-801 memory clear but I dont think that includes the printer. But if you decide to try that be sure and print out an smc list 5-992 first.

[mlsptr]

If you cant reach the ut settings you must remove and reinsert the SIMMS on the controller and any other connection. If this doesnt resolve it, replace the controller.
I would suggest 5-801 memory clear but I dont think that includes the printer. But if you decide to try that be sure and print out an smc list 5-992 first.

Thanks for the reply. Where are the SIMMS located on this machine?

[Jomama46]

On the controller board