Dead LP335c

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  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2847
    #1

    Dead LP335c

    I have a customer with an LP335c that needed a new controller board. Swapped out the NVRAM and memory from the old board and put them on the new one. After installing the new board the machine just has all of the lights on the op panel come on and just do nothing else. Not even an SC code.
    I'm guessing the NVRAM got cooked somehow, but I'm hoping someone else has a better idea that will save the hassle and downtime of a new NVRAM chip...
    Tags: dead, lp335c, ops, sc code, sold, stalling, wrong
    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309
      #2
      No ops display, no service codes, all the ops LEDs on, no engine movement.

      Yup I vaguely remember having this same problem a couple of years ago on
      a Aficio CL7200 and I'm fairly sure it turn out to be a bad SD card (G131 5931).

      The printers firmware is stored on that card and it cannot boot up without it.

      I assume you did move the SD card over to the new controller?
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

        Comment

        • rthonpm
          Field Supervisor

          2,500+ Posts
          • Aug 2007
          • 2847
          #3
          SD card is in the controller and in the right slot. I took the card out and looked at it on my laptop and it opens alright, of course there is then no way to know if a file is gone or what could be wrong with the card.
          I also tried putting a fresh SD card with all of the firmware in the service slot as well as the onboard SD in its slot to see if the machine would sniff out the fresh firmware, no luck...

            Comment

            • rthonpm
              Field Supervisor

              2,500+ Posts
              • Aug 2007
              • 2847
              #4
              Update on this one.

              All in all, the following were replaced: controller board (the original issue before which the machine ran great other than overheating thanks to a bad heatsink), controller NVRAM, system SD card. I spoke with Ricoh tech support and they recommended replacing the BCU, which is a good thousand dollars easy so the printer has been declared dead.
              Sales is working now to get the buyout information and all to replace with an LP440c

                Comment

                • Vulkor
                  Senior Tech

                  500+ Posts
                  • Jun 2009
                  • 942
                  #5
                  Yep had the same thing happen on a 7 month old CLP22. Sold/Demo to a customer for 2 weeks. They didn't like the Bypass.. Go figure. We take it back. It sits on sales floor for 6 months. One day walk by. Notice red light and nothing else. Went through same steps as you did. When it got past the halfway mark on the machines value we chunked it. Printers only worth $1000. Not spending more than $500 on repairs.

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