Reset Ricoh IS300e factory defaults.

[Canterbury]

We have a Ricoh IS300e that I need to make some settings changes too but noone can seem to remember what the password has been set too. I have tried the factory defaults to no avail. At this point resetting the scanner and starting over would be just fine. I contacted Ricoh about this but they say that only a technician can reset the factory defaults. Is there another way? Is there a way that I can access the service mode?

Thanks in advance.

[Scott_Lewis]

Generally speaking, Ricoh has designed their machines such that there is no simple way to "reset" administrative passwords. That is a security 'feature'.

Without looking up the manuals, I would guess a non-volatile memory pack will need to be replaced. Call a tech.

[Canterbury]

Can anyone with a manual say for sure whether this is necessary?

[KopyKat]

If you can't get in with the default....
User: scanner
pass: password
...yes you need a tech. I have the manual...and no I will not send the service manual to an end user.

[Canterbury]

Im not exactly an end user. I am a Desktop support technician for my organization.

[KopyKat]

Im not exactly an end user. I am a Desktop support technician for my organization.

In the words of Steve Martin.... "Well Excuuuuuse me."

Won't send manuals to anyone but trained Copier Technicians.

[Scott_Lewis]

Can anyone with a manual say for sure whether this is necessary?

I went and looked at (actually downloaded them, then looked at them) the manuals. They don't explicitly say anything about recovering or resetting the passwords. So, based on past experience, I would have to call my support line and get/verify the actual memory part number and/or corrective action.

I repeat, call a tech. This isn't one of those 'do it yourself' repairs. If it was something you could do yourself, I'd offer a some help. But, this isn't one of them.

[Canterbury]

There just happened to be a Ricoh tech on site yesterday and I asked him about the issue. He was able to reset the scanner to default settings by hitting a series of buttons on the scanner. Took him about 10 seconds.

He said anyone could do it if they knew the right buttons to press.

[TonerMunkeh]

But he's a tech... he's supposed to know how to do this, or at least have the information available that will help him do it.

[Scott_Lewis]

That was good that he was able to reset the user settings. Was he able to reset or give you the administrator password?

[wajih]

I too am a computer technician and I have not managed to run the scanner ricoh is300e, however I found on the net a lot of topic above, so for the standard login or basic is: scanner and for the basic password is: passwordfor more details here are the links url of the page where I found these precious information: Oops! Page Not Found - Fixya
I too am a computer technician and I have not managed to run the scanner ricoh is300e, however I found on the net a lot of topic above, so for the standard login or basic is: scanner and for the basic password is: passwordfor more details here are the links url of the page where I found these precious information: Oops! Page Not Found - Fixya

[mikadonovan]

Re: Reset Ricoh IS300e factory defaults.

I too am a computer technician and I have not managed to run the scanner ricoh is300e, however I found on the net a lot of topic above, so for the standard login or basic is: scanner and for the basic password is: passwordfor more details here are the links url of the page where I found these precious information: Oops! Page Not Found - Fixya
I too am a computer technician and I have not managed to run the scanner ricoh is300e, however I found on the net a lot of topic above, so for the standard login or basic is: scanner and for the basic password is: passwordfor more details here are the links url of the page where I found these precious information: Oops! Page Not Found - Fixya

Pretty sure the problem has been resolved about 9 years ago. Old thread.

[shivahoj]

Re: Reset Ricoh IS300e factory defaults.

Pretty sure the problem has been resolved about 9 years ago. Old thread.

I am sorry, but i have the exact same problems NOW, so if anybody could reopen the thread...


The standard "scanner" and "password" do not work on my Ricoh IS300.
Would someone be so nice to mention the keystrokes to reset all the settings to factory standards?

Dirk

[Phil B.]

Re: Reset Ricoh IS300e factory defaults.

I am sorry, but i have the exact same problems NOW, so if anybody could reopen the thread...


The standard "scanner" and "password" do not work on my Ricoh IS300.
Would someone be so nice to mention the keystrokes to reset all the settings to factory standards?

Dirk

START your own thread!

is urs a IS300e like this thread topic was about?

[shivahoj]

Re: Reset Ricoh IS300e factory defaults.

YES any TECH with the manual...

if you press 1 WRONG button or in wrong sequence you can BRICK the machine.

I agree with KopyKat... not a trained tech....


no Service mode info and no manuals!

Yep, You may be right, but right now the thing is already bricked (read:unusable) to me, since i cannot make any adjustments, like enter network shares to store scans to, etc.
So it is impossible to make things worse...