1045 ricoh

[hodgiepodgie]

having fusing issues . fuser sc says 190 deg,but ink not fusing on there letterhead paper .the paper is 25%cotton fuses ok on my copier but not theirs.w/o temp gauge im guessing the board is not allowing fuser to reach the proper temp.i am getting no error codes indicating low temp so i figure i have a bad i.o brd.once again copier says 190 deg fuser is rebuilt w/ new therms and rollers no gap between rollers either.paper does not come out of fuser hot is warm to touch that does not seem right should be warmer to touch.

[Vulkor]

You have exact same machine at your shop and it works fine? Maybe yours is the 1045e? How does there machine treat the paper if run from the bypass and set as thick paper? Does it fuse properly?

[schooltech]

It sounds like something is physically going on with the fuser, rather than a board problem. Double-check that entire assembly again and re-check the pressure. I assume you've already tried to 'tell' the machine that the paper is thicker.

[ejfh1]

A shot in the dark, is you customer using original toner?

[hodgiepodgie]

well

the customer says it worked before.well everything is in tip top shape new hr new pr therms etc.pressurre is proper .toner not ricoh. that may be it .second they were not using thick mode that is what i rcmnded, they didnt like that, too many buttons.also used thermal temp device temp is right on the mark. 189.9c. also thnks to all great response.so it is a paper issue.right developer good idea will look into that

[cosmic18]

ive have had same problem with 2045 not fuseing properley on letter headed paper fine on normal paper we increase pressure still the same check the life of dev we change the dev sorted problem out

[Vulkor]

the customer says it worked before..second they were not using thick mode that is what i rcmnded, they didnt like that, too many buttons.

I tell customers well it worked before you wore out the Gears and Clutches by feeding non standard paper without changing the Settings like we've recommended, the manual recommended and we Demoed to you when the device was installed.

I will then proceed to Program their Settings for them and Show them Look , Less Buttons , Select Program 1) or whatever it is.

We don't appreciate lazy customers and we can't fix stupid. Kills me when they are too lazy to bend over and look in their copy cabinet to check if they have a spare toner instead of screaming they are out.

[schooltech]

--------we can't fix stupid---------

The next time someone asks if I can fix "___________________" I will try that line.