Aficio 3025 Scan to Email Setup

[Guest]

I have been slamming my head against the wall on this thing for days now. I can't seem to get the settings right. Any help is appreciated.

Link to DSL provider email settings help page:
AT&T

Attached are pdf screenshots of the current config.

I have been able to test connections to both the smtp and pop servers. I am using the same settings as the test I set up in Outlook (which works, of course). This is a small office, with DSL, no exchange, domain, etc.

Help!

Todd

[iMind]

[apache_cat]

In a normal scan to email set up the only things you need to put in are. SMTP server name or IP. Administrator email address. Page down and turn on Auto specify sender. Do not turn on pop receiving or anything to do with pop.

Pretty unusual to need authentication as well. Unless customer I.T. is security nazi. I would turn this off and try without.

If you use the name of the smtp server then make sure you have a valid DNS in the copier network settings.

Hope this helps.

[rchdesk]

Are your internet and email providers the same?. If not, try to re-route the emails throu port 587, if not, re route the outgoing emails to internet email server ip address. This may require an email account with the ISP company.

[Scott_Lewis]

Are you sure you need all that authentication and encryption turned on?

The AT&T link didn't have anything useful that I could see. So, really can't be specific with help. One bit of advice I can offer that has helped me in the past is if all else fails, read the network traffic using Wireshark.

[tschr]

SSL may be the problem ...

Thanks for all the feedback. It looks like the SSL is the issue. AT&T requires SSL for both POP3 and SMTP. Since we don't have a local SMTP server, I will try using the GoDaddy server for the company's domain and report back).

It looks like the AT&T support page wasn't accessible to you folks, so here is the detail (I used the Outlook 2000 profile because they don't have a "Ricoh Document Scanner" option, LOL) ...

How do I set up my email account?


To set up your AT&T Mail account in Outlook 2000, simply add a new email account to your existing Outlook profile:

1. Click on the Tools menu, click on Accounts.
   Note: If you do not see Accounts, place your cusor over the two accounts at the bottom of the list to display more choices.
2. Click the Mail tab.
3. Click Add drop-down list, select Mail.
   • In the Display Name box, type your name as you would like it to appear when you send a message, then click Next.
   • In the Email Address box, enter your full email address (e.g., YourName@att.net). Note: If you are setting up this account for an AT&T Email Alias, input the alias email address in this field.
4. Click Next.
5. In the My incoming mail server is a... box, select POP3 server.
   • In the Incoming Mail (POP3 or IMAP) Server box, enter pop.att.yahoo.com.
   • In the Outgoing Mail (SMTP) Server box, enter smtp.att.yahoo.com.
6. Click Next.
7. In the Account name field, enter your full email address (e.g., YourName@att.net).
   Note: If you are setting up this account for an AT&T Email Alias, input the full email address of the ID (Primary or Sub Account) associated with the email alias in this field. Do not input the email alias address in this field.
   
8. In the Password box, enter your password.
   Do not check the Log on using Secure Password Authentication (SPA) box.
   The Internet Connection Wizard will now display.
9. Click the radio button beside Connect using my local area network (LAN).
10. Click Next then Finish.
11. Click Properties button.
12. Click on the Servers tab
13. Check the Remember Password checkbox and the My server requires authentication checkbox.
14. Click the Settings button.
    • If your incoming Mail Server (POP3) is set to pop.att.yahoo.com or fpostoffice.isp.att.net: Select Use same settings as my incoming mail server.
    • If your incoming Mail Server (POP3) is set to something other than pop.att.yahoo.com or fpostoffice.isp.att.net: Select Log on using, enter your full AT&T Email address (including domain) and Password, and leave Remember Password checked.
15. Click the OK button.
16. Click the Advanced tab.
17. Verify these settings:
    Note: When updating the secure server settings, check the SSL checkbox first and then update the port number setting.
    • Under Outgoing Mail (SMTP), check the box next to This server requires a secure connection (SSL). Enter 465 in the field to the right of Outgoing Mail (SMTP).
    • Under Incoming Mail (POP3), check the box next to This server requires a secure connection (SSL). Enter 995 in the field to the right of Incoming Mail (POP3).
18. Click OK.
19. Click Finish.

[Ricoh-ono]

AT&T customers who wanted scan to email were always a problem. AT&T ISP's used to part of SBC, so we used mail.sbcglobal.net which did not require authentication or SSL. I was told recently that AT&T might have enabled SSL on this SMTP server. An alternative would be to sign your customer up with GMX mail.

[Koosie]

Do you need "POP before SMTP"? Uncheck this option. It has solved a lot of scanning issues for me.

[Vulkor]

FOR AT&T Yahoo and SBC users in Texas I cannot use the Settings Mentioned above. Ricoh/Savin will flip ya the bird lol.

Use this
smtp.sbcglobal.yahoo.com
smtp port no. 25
smtp authentication on
Smtp Auth Encryption: Auto

pop.sbcglobal.yahoo.com

[tschr]

Thanks once again for the excellent advice

I have made the changes via the web monitor (from offsite) and will report back when I have a user to operate the scanner.

BTW - is there a way to send a test email from the machine? That way I could test the configuration without user involvement.

Cheers!

Todd

[TonerMunkeh]

Yeah, just ask the customer to select manual input from the scanning screen and send an email to your work's address, you should receive it if the machine has been configured correctly.

[Vulkor]

Yep or Remotely add yourself to the Address book. Even easier for the customer. If you have it set as Admin is always sending email address this is even easier for them.

If not then they'll have to select a sender. Assuming the Check box for Sender is checked on users in the Address Book.