Lanier LD325, please load a4 paper

[fixthecopier]

I do not want to come off as lazy or unable to do a simple one , but I have a valid reason for asking what I think would be a simple question. 99% of the copiers I do are Konica Minolta and at a quarter past 4 today as I was planning to sneak out early, I was handed this call for Fed Ex that happens to be a quarter mile from my house. I do not have Ricoh manuals on my computer and I would like to finish the call on my way in on Monday.
The black lines were easy as I explained to them how the slit glass works and how they should clean it.
The second problem was that all of a sudden the doc feed started jamming. It would start to feed and stop. I noticed that the machine was asking for A4 paper to be loaded. If I override the auto paper and select the paper tray it will work, but makes the copy off center because it thinks it is pulling A4. It is doing the same thing in scanning to send a fax. It will jam unless you take it off auto paper. If this were a Bizhub, I could find the adjustment for the paper size detect. Is it the same with this one? Is this a common problem with these? Is it more likely to be a sensor? It jams no matter which direction you feed it, asking for A4.Thanks in advance for any ideas.

[iMind]

This may sound stupid but did you clean the sensors on the top of the ADF tray there are two I think, these get durt on them and do not detect the correct paper size: the sensor are near the rear end on top of the tray ware you put the originals on.

[fixthecopier]

answer would be no, because of not knowing how it was configured to detect size. You go with what you know, and I kept looking at it like a konica. I would also think, although I may be wrong, that a dirty sensor would start as an off and on problem and not fail all of a sudden after working fine all day. Overall condition of the machine was very clean anyway. I was thinking that maybe this was a default setting and needed to be changed back, but I was unfamiliar with how to navigate the menu.

[E Winter]

There's also a paper width detection inside the adf tray wich is looking for the position of the sliders. Simply raise the tray up, 3 screws from the bottom side to loosen the tray from the green plexi glass part and you can clean the inner contacts very easy.

[copyaction]

There's also a paper width detection inside the adf tray wich is looking for the position of the sliders. Simply raise the tray up, 3 screws from the bottom side to loosen the tray from the green plexi glass part and you can clean the inner contacts very easy.

That is where I would look first too.

[redstone]

Hi there
Actually am not sure with my suggestion coz am not familiar with the model u have mentioned. Try to explore the USER TOOLS (in control panel) then choose paper setting then browse in there. other way in changing size detection is under service program

[Scott_Lewis]

2.5 ORIGINAL SIZE DETECTION

[IMG]file:///C:/Users/Scott/AppData/Local/Temp/moz-screenshot-2.png[/IMG]
moz-screenshot-2.png
The original size detection mechanism consists of the original width sensor board [A] and two original length sensors-1 [B]moz-screenshot-3.jpg



[IMG]file:///C:/Users/Scott/AppData/Local/Temp/moz-screenshot-4.png[/IMG]
moz-screenshot-4.png



[IMG]file:///C:/Users/Scott/AppData/Local/Temp/moz-screenshot-5.png[/IMG]
moz-screenshot-5.jpg

Lousy resolution on that last one. You will note that the detection criteria is the same for LEF letter and LEF A4. The only difference is the location EU vs. NA. Try rebooting or cycling power (main) to clear up possible firmware glitch.

[fixthecopier]

Thanks Scott, having a knowledge of how it works helps to troubleshoot. Also thanks to the others who responded. I will go by Monday morn and make sure the sensors are clean and everything looks to working properly.

[fixthecopier]

OK what the hell. I go in this morning and she works fine. I checked it over and over then got the ticket signed and left.

[nmfaxman]

Is the copier in a room without windows?
I have had sunlight problems with photo-reflectors.
I know it sound simple but these are the hardest problems to solve.
Check the log time in the printout.

[Scott_Lewis]

OK what the hell. I go in this morning and she works fine. I checked it over and over then got the ticket signed and left.

Guess someone else got to the power switch before you did.

[zyqwiz]

The copper contact for the width detection gets bent so the machine doesn't know the size - just bend it back

[fixthecopier]

No it is a bright room. I know what you are talking about, we have those calls also where the light burned out in the copy room.

[Fearless V K]

99.9% chance the contacts for the width selection are dirty or bent. This can be intermittent, and sometimes moving the adf side fences slightly fixes it (usually only temporarily). I would remove the 3 screws under the tray and clean and re-form the contacts anyway to prevent future occurances.

[Jomama46]

Working on Copiers will suck the life out of you!