Ricoh mp 4000

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  • Ikon Princess
    Trusted Tech

    100+ Posts
    • Feb 2009
    • 126
    #1

    Ricoh mp 4000

    Hey all I am having a problem setting up a new fax board on a mp4000. The machine can receive fine, it can only send when you choose on hook dialing no direct sending. Yes you have to dial 9 first. Yes I inserted first one pause then tried again using 2 pauses. All I got was an error 3 on the report which means something like no dial tone. I have listened to the tones through the control panel and they sound fine. Looking through the fax manual it seems like SP no.1-101-015 might have something to do with it, but I am not sure. No I do not have the parameter list available with me.

    Any great ideas out there?
    Thanks
    Tags: 4000, change, control panel, fax, fax manual, inserted, issue, mpc, pause, receive, ricoh, ricoh mp, send, sound, twit
    • Eric1968
      Service Manager

      1,000+ Posts
      • Jan 2009
      • 2458
      #2
      Remove the outer wires on the telephone connector. The machine just needs the middle ones.

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Petaluma eh, thats Leo country!
          That parameter has to do with Point to point faxing, (no PSTN) so I dont think thats the problem.
          Make sure you are plugged into Line and not Tel.
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • Ikon Princess
              Trusted Tech

              100+ Posts
              • Feb 2009
              • 126
              #4
              Not sure what you mean by not needing the wires? What or Who is Leo? Yes it is plugged into Line. This is the second fax board tried. Any more ideas?

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3945
                  #5
                  First, make sure that all firmware is current. (I know, I know.. but that's often overlooked.)

                  The fact that you need to enter a 9 to dial out says that you are going through a PBX (or the like) - this is not a direct connection to the outside world.

                  PBXs can cause really goofy issues.

                  First, check to see that you have about 48 VDC between the 2 middle wires in the RJ11 (phone) connector when the machine is on hook, and about 3 to 10 VDC when off hook. The outer 2 wires aren't used - they're only for a second line - on a standard setup, anyway. A few years ago we had an issue where these voltages were off by a few volts; and that created all kinds of funky problems.

                  To verify that sending is working, see if you can track down a line simulator (possibly in your demo room), and bring or borrow a small, working standalone fax.

                  If that does not work, then you have an MFP issue, which should be fairly easy to troubleshoot.

                  If it does, there may be a timeout issue with the PBX. If so, try calling the Ricoh help desk to see if they can advise you on which settings to make.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • lvsb
                      Technician

                      50+ Posts
                      • Aug 2008
                      • 70
                      #6
                      disable dial tone detection with user parameter switch 22 bit 0 set to 0.

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3945
                          #7
                          Originally posted by lvsb
                          disable dial tone detection with user parameter switch 22 bit 0 set to 0.
                          Good call.

                          Perhaps the PBX isn't giving a standard DTMF dial tone that the machine is expecting.

                          As a side note... Many moons ago I had about a half dozen Canon faxes at a factory, all of which were working fine... until they got a new PBX. Same issue; receive good, transmit baaaaad.

                          Just for giggles, I updated the firmware (ROM change in those days...) as it was one version back, and the problem was fixed.

                          It turned out that when the fax picked up the line to dial out that there was just enough of a delay (a few seconds) that the new PBX ran out of patience (timed out) and would drop the connection. That fix wasn't even on the list of fixed issues for that version.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • Jomama46
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Apr 2008
                              • 2900
                              #8
                              Originally posted by Ikon Princess
                              Not sure what you mean by not needing the wires? What or Who is Leo? Yes it is plugged into Line. This is the second fax board tried. Any more ideas?
                              Leo Laporte owner operator of the TWIT network lives and has a studio in Petaluma. He does about a dozen different podcasts a week and has a weekend Radio show on XM. TWIT is This Week in Tech.
                              He used to do the Tech TV show.
                              sigpic
                              You never realize how cheap a professional is until after you let an amateur do it.
                              A+; Network +; PDI+

                                Comment

                                • Ikon Princess
                                  Trusted Tech

                                  100+ Posts
                                  • Feb 2009
                                  • 126
                                  #9
                                  Great ideas I will go there this afternoon and try them,thanks. About Leo, I guess I am not as big a nerd as my kids think I am.

                                    Comment

                                    • Ikon Princess
                                      Trusted Tech

                                      100+ Posts
                                      • Feb 2009
                                      • 126
                                      #10
                                      Didn't make it out there today. I will make it my first call on friday. So if you think of any thing else please post.

                                        Comment

                                        • Ikon Princess
                                          Trusted Tech

                                          100+ Posts
                                          • Feb 2009
                                          • 126
                                          #11
                                          Fixed

                                          Originally posted by lvsb
                                          disable dial tone detection with user parameter switch 22 bit 0 set to 0.
                                          ding,ding,ding we have a winner! thankyou sooo much. Ijust love this forum,you people are much more helpful than the senior tech I have to work with.

                                            Comment

                                            • Avengeer
                                              #12
                                              Same Issue can receive Faxes but can't send

                                              Hi,

                                              Where did you make that change, I am having the same issue on MPC4000. Any help appreciated.

                                              Thanks,
                                              Avengeer

                                                Comment

                                                • TonerMunkeh
                                                  Professional Moron

                                                  2,500+ Posts
                                                  • Apr 2008
                                                  • 3865
                                                  #13
                                                  It'll tell you in your fax operators manual.
                                                  It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                                                  Hit it.

                                                    Comment

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