HELP !!! 2238c - sc 387 & 388

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  • JOEBOOROCKSYOU
    Technician

    50+ Posts
    • Jan 2008
    • 85

    #1

    HELP !!! 2238c - sc 387 & 388

    cleaned machine , tranfer unit , id sensors....
    belt look a little worn, any suggestions.....?

    i have 2 units throwing codes every 10 copies ...
  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2856

    #2
    Try replacing the developer units. Sounds like they may have locked up.

    Comment

    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900

      #3
      check 3975 to see which color is having the problem. (1111) is normal.

      Disable SC detect 5809 to run color copies.

      I have seen this most often with a defective belt, very scratched or torn. but may also be a bad transfer cleaning unit.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

      Comment

      • JOEBOOROCKSYOU
        Technician

        50+ Posts
        • Jan 2008
        • 85

        #4
        yea , i'm buying a new belt today , one of the units the belt looks worn very cloudy...cleaniing units are both ok...i ran the checks and coming up with #5 on the test...one unit says the yellow and the other machine is calling out the cyan...the rest are all # 1's.....
        i'll let you guys know once i replace the belt...

        wish me luck...

        Comment

        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900

          #5
          The cleaning unit I mean is the transfer cleaning unit. It is on the upper left side and detaches with one screw. It has a cleaning blade and roll inside. Remove the one screw, squeeze the brown handle and pull the unit out. No need to pull the transfer unit out to remove the cleaning unit.
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

          Comment

          • JOEBOOROCKSYOU
            Technician

            50+ Posts
            • Jan 2008
            • 85

            #6
            yep , cleaned it ....the unit looked good and no print on the back of the paper, so I'm thinking I'm ok...

            Comment

            • kquintana
              Technician
              • Sep 2009
              • 27

              #7
              The sc codes your getting are for the Cyan and Yelow developer units. You might want to check them that they are seated properly.

              Comment

              • kquintana
                Technician
                • Sep 2009
                • 27

                #8
                1. Turn the main switch off and on .
                2. Check the process control self-check
                result (SP3-975). If the result is not
                “1”, fix the problem according to the
                table in section 4.1.2.
                3. Print a full color image by disabling
                SC detection (SP5-809-001) and
                check if the image quality is OK. If the
                image quality is not OK, fix the
                problem. Then, enable the SC
                detection again

                Comment

                • kquintana
                  Technician
                  • Sep 2009
                  • 27

                  #9
                  SC 386 Development
                  gamma error K
                  SC 387 Development
                  gamma error Y
                  SC 388 Development
                  gamma error C
                  SC 389 Development
                  gamma error M
                  Any of the following conditions
                  happens three consecutive
                  times:
                  When the development
                  gamma is out of the
                  following range:
                  0.3
                  ≤ γ ≥ 6.0

                  When Vk is out of the
                  following range:
                  -150V
                  Vk 150V

                  Development gamma
                  calculation error

                  Unsuitable toner
                  density

                  Toner supply
                  mechanism problem

                  Laser exposure
                  problem

                  Image transfer

                  problem

                  Comment

                  • Fearless V K
                    Senior Tech

                    500+ Posts
                    • May 2007
                    • 620

                    #10
                    There are service bulletins related to those codes. Also check your firmware version.
                    Don't take that toner with me!

                    Comment

                    • mycopier

                      #11
                      service manual aficio 2238c

                      I need service manual for aficio 2238c plsss..

                      email to mycopier@live.com..

                      Comment

                      • dckm
                        Service Manager

                        50+ Posts
                        • Feb 2009
                        • 79

                        #12
                        If I'm not mistaken, the ID sensor references off of the silver roller of the transfer belt. When you replace the belt, make sure you clean the silver drive rollers.(not the transfer rollers

                        Comment

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