MPC2050 and @Remote: How to warn on toner near-end

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    MPC2050 and @Remote: How to warn on toner near-end

    First of all, let me remind you guys that I'm mostly a Konica Minolta person and I'm still relatively fresh on these Ricoh machines.

    So we've got an MPC2050 connected to the @Remote server but neither us (via @Remote) nor the customer (via copier panel) get warned about the fact that the toner is almost empty. The customer only notices it when the machine stops and refuses to print again until we add toner.

    How should I go about enabling this warning system, both via @Remote and the operation panel? I took a look at the SP list, but it's all very confusing!

    Thanks and cheers!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: lef, mpc2050, ops, toner
    • spaceman99
      Senior Tech

      100+ Posts
      • Jul 2009
      • 174
      #2
      sp3-405-01 is toner near end detech, make sure this is on . also turn on the icon on the frount screen showing the user how much toner is left.
      Sp 5-061-01. cheers good luck

        Comment

        • unisys12
          Trusted Tech

          250+ Posts
          • Jul 2007
          • 489
          #3
          Yeah, this is something that should happen by default. So follow the advice that "spaceman99" gave and check those SP's. Also, check and see if the MFP is showing up on your @Remote Center.

          If it's not listed, or shows as "Offline", then you have some other issues. Such as the IP of the MFP has changed since it was installed or was never registered properly to begin with (this would be one that would cause the MFP to show as offline). So I would start with logging (or getting someone that knows the log in to log in for you) into your offices @Remote Center and checking the status of the machine. If it shows as online and you can communicate with it, then I would go check the SP's Spaceman99 mentioned.

          Best of luck!
          sigpic
          The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

            Comment

            • slot
              Trusted Tech

              250+ Posts
              • Jul 2008
              • 341
              #4
              As an fix to take the pressure off you add a administrator email into the copier and it will email the user when the toner is low then when it reaches toner end you will also need to check the settings for @remote on the copierbut i thought toner mesage was a default

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