Ricoh 1180l fax not receiving pages

[Guest]

1 JUST INSTALLED THIS 1180L RICOH FAX INTO MY CUSTOMER OFFICE. IT IS WORKING FINE EXCEPT ONE CUSTOMERS FAX ONLY SENDS THE FIRST PAGE OF THE FAX. THIS IS THE ONLY FAX THAT IS GIVING THIS PROBLEM. mY QUESTION IS, IS THE ANYTHING THAT I COULD HAVE PROGRAMED THAT COULD BLOCK THIS ONE FAX FROM SENDING MORE THAN ONE PAGE? tHIS IS AN URGENT REQUEST FOR HELP AS THIS IS THEIR LARGEST FAX SENDER!!

[rthonpm]

Try turning off ECM. Keeping this on seems to cause more fax issues than it ever solves. Press the down arrow, 29, Setup/Technicals and option 20 is ECM. Make sure it's off and then have the number try faxing something to the machine.