Embedded Ecopy edges of paper being picked up on scanned documents

[KenB]

I've seen this issue as well, but only from the "built-in" scanning perspective.

I believe this was on some Segment 3 Ricoh machines a year or two ago.

The customer was scanning to a PDF, and viewing the images in Acrobat Reader. The lines were showing on screen, well before any printing occurred. Unfortunately, these PDFs were being sent to our customer's customers.

As I recall, we made the same settings mentioned in Scanner SP to eliminate the problem.

I truly don't think that Acrobat is the problem. Changing the printing options is only masking the issue.

I'm also relatively sure that the TWAIN driver compensates as well, so no problems with it, regardless of the application you scan to.

It seems that the eCopy Embedded client on the MFP has no compensation. If you REALLY want to verify this, you can download a copy of eCopy ScanStation (no cost if you're certified on it) and run it on your notebook. eCopy ScanStation uses the TWAIN driver, so I'd be fairly sure that there would be no line issue.

Now I'm curious.. I wonder if GlobalScan has the affliction as well...

[unisys12]

If I can correct it at a hardware level, wouldn't that mean that it's a hardware problem?

In our case, we scan to folder at the shop. I can see how using a TWAIN driver doesn't show the problem because it over rides the MFP settings. When scanning to folder, you use the hardware setting of the MFP. In eCopy, you do have edit settings and yeah, I guess you could make the same compensation with the Admin Console for each of the scanning workflows, but why whenever you can make one change to the MFP.

I don't know, just a suggestion anyway.

[msaeger]

This place is complaining about the lines before printing and this is kind of the same deal it's an internal copy center.

I did scan with the twain driver and you are right there were no lines. The customer had previously used external ecopy scan stations and they claimed not to have the issue with those. But then they still have a canon that they tried and it had line too and I believe that has a scan station on it. So if those used twain that would make sense that they did not have the lines. I think the real issue is embedded copy does not have an edge erase.

If we could just change an SP and if it that would be great but I am pretty sure I did try that and it did not effect the embedded ecopy. I might go try it again but I am afraid of making the issue bigger somehow.

I haven't had anyone complain about globalscan but I bet it does it too.

[tcs04]

I have a customer that has a few Pro906's and quite a few MP6000's they have had them for about a year. They are all using embedded ecopy and the ricoh embedded scan to email.

When they scan from any of the machines they get lines on the sides of the pages which appears to be the edges of the paper. I have seen this happen on every scanning solution and I don't think is is really a problem and I think that's what boarder erase is for. This customer maintains they have only recently started having this problem and will not accept use edge erase or de-skew.

I have tried messing with the original registration and I really can't get rid of all the lines with that. If I get rid of it on one side it moves to the other side.

Here's what I want feedback on.

Does anyone disagree with me that getting these type of lines is normal.

What does the embedded ecopy have to deal with this ? The embedded scan to email has boarder erase. The hotline tells me de-skew in ecopy is to deal with this but is seems silly to call it de-skew then.

Can anyone think of some sp adjustment or other adjustment I can do to do a edge erase outside of the user mode ?

Try SP4012 "Set Scale Mask" Adjusts the erase margin for scanning.... ?

[unisys12]

Well, keep in mind that eCopy doesn't have to scan using TWAIN. It actually works better using the Scan to Folder plug in, which helps it tie in better with eCopy Desktop / Paperworks.

[KenB]

Well, keep in mind that eCopy doesn't have to scan using TWAIN. It actually works better using the Scan to Folder plug in, which helps it tie in better with eCopy Desktop / Paperworks.

Just for the sake of us who don't work with eCopy much:

eCopy ScanStation, where there is a PC with a touchscreen next to the copier, does use the TWAIN driver.

eCopy Embedded, which "talks back" to a workstation or server running the ShareScan Services Manager, requires a client to be installed on the MFP, so there is no additional PC with a touchscreen. The embedded version does not use the TWAIN driver.

eCopy Desktop, which installs on the client PCs (the current version is known as eCopy Paperworks), is also capable of scanning from the MFP, but it would use the TWAIN driver to do so. It can be (and usually is) configured so that when the user tells it to scan, it opens up whatever folder it has been programmed to, and shows a "better-than-thumbnail" preview of the scans.

Hopefully this helps a tad.