I have a customer with 2 MP1350's. They have been running side by side for millions of clicks, and they have always performed about the same.
I did a service call on one for folded corners (buildup on a stripper finger) and noticed it wasn't feeding consistently. The machine next to it is running the exact same job and feeding fine.
The machine will feed maybe 10 or maybe 100 sheets then randomly pause for 1 feed and pick back up like nothing ever happened.
The stock is fairly common 80gsm and the job is duplex, so I don't think its a low heat problem in the fuser. One of the trays this job was using had over 600k on the feed rollers, but it didn't make any difference when I replaced it.
The only thing I can note between the machines is a slight difference in firmware. The "Good" machine is System ver 3.12 and Engine 3.22.1:16 and the "Bad" Machine is 3.10.1 and 3.20.2:16. As I said, these machines have been running side by side like this for years, so I guess its possible it's always skip fed like this and we just haven't noticed it, but it really stood out to me as I brought it back online, and I really doubt we would not have noticed it before.
Anybody got any ideas? I really hate to upgrade the firmware because both machines are still running B234 and I'd have to go to D101 - I'd hate to see one of them fail...
I did a service call on one for folded corners (buildup on a stripper finger) and noticed it wasn't feeding consistently. The machine next to it is running the exact same job and feeding fine.
The machine will feed maybe 10 or maybe 100 sheets then randomly pause for 1 feed and pick back up like nothing ever happened.
The stock is fairly common 80gsm and the job is duplex, so I don't think its a low heat problem in the fuser. One of the trays this job was using had over 600k on the feed rollers, but it didn't make any difference when I replaced it.
The only thing I can note between the machines is a slight difference in firmware. The "Good" machine is System ver 3.12 and Engine 3.22.1:16 and the "Bad" Machine is 3.10.1 and 3.20.2:16. As I said, these machines have been running side by side like this for years, so I guess its possible it's always skip fed like this and we just haven't noticed it, but it really stood out to me as I brought it back online, and I really doubt we would not have noticed it before.
Anybody got any ideas? I really hate to upgrade the firmware because both machines are still running B234 and I'd have to go to D101 - I'd hate to see one of them fail...
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