importing users in Equitrac

[ferastec]

Dear All

I have installed Equitrac office 4 at our customer, every things works fine except importing the users from the active directory, I have tried many thinks but no success.

Can some one advice me??

[IDSTechnical]

Hi ferastec,

Seen this before when all the required settings are not selected.

Have you been able to successfully test the AD sync in system manager by looking up a username? (I am assuming you are using EO 4.1.1)

If you can test successfully then make sure the Add option is set under 'active directory updates to be applied'. AD sync should be done in a few seconds.

Let me know how you get on. I am mroe than happy to help further if needed.

Thanks
James

[ferastec]

Hi James

Thanx a lot for your effort, I appreciate that.

Dear I am able to look up for users!!! Its work fine!!, all the ADD, Delete, Mdif option is set!!

You know I ready had bad time and bad experience with Equitrac, since no direct support for us,

Regards
Feras

[IDSTechnical]

No problems,

Do you have any AD filters set?

I would try with just Add options, no filters and no assign values set. Also make sure your looking in the correct container and the account has full access to the container your accessing.

Perhaps you could post an screenshot of your Ad sync dialog? It may help. Are you getting any errors in the system manager log?

Thanks
James

[ferastec]

hi james

let me check it and i will get back to you, but i will reply to you on Wednsday, as i am going for 3 days business trip.

Regards
Feras

[IDSTechnical]

No Problems at all, I cannot see any hotfixes relating to AD Sync.

I have just run AD sync on our Express server (No hotfixes) in the office and the sync works a treat.

Let me know when you have some more info.

Thanks
James

[ferastec]

hi james

here you are screenshot but, it is looks same,,,, i have tried already your solution, but no chance.

Please advice

Ferastec

[IDSTechnical]

Seems a very strange one this to me, if your tests are working but not the sync.

Just out of curiosity did you try LDAP sync at all?

[ferastec]

i did not get you, what do you mean, and where to try?

[IDSTechnical]

LDAP = Lightweight Directory Access Protocol.

Active Directory is very much like LDAP. In EO System Manager under the Active Directory option you should see LDAP Sync. You will need to know the server name, search base, login ID and password (network username and password).

The search base is very if not identical to your AD container structure. For instance
if you have a windows 2003 domain is called training.local and your users are stored in a ou called users the LDAP search base would be ou=users,dc=training,dc=local

Might be worth a go

Some LDAP info
Lightweight Directory Access Protocol - Wikipedia, the free encyclopedia
What is LDAP?

Good software to test connection to LDAP server (i.e. Domain Controller)
Softerra LDAP Administrator & Browser: Directory Management Tool Download

Use LDAP Browser not the administrator product as the administrator product is not free.

It may not work but you may be able to troubleshoot using LDAP browser just incase it's a login error as the software will tell you. If you get LDAP Sync working I see no reason AD Sync would not.

Keep in touch to let me know the result.

James

[ferastec]

Hi james

Thanks for the info, Dear I know what is LDAP, but I can`t see any LDAP sync over there!! Any how, I will be checking once more.

Is there any log can show me if there is an error while sync with the AD.

Feras

[ferastec]

Please Note that i am using trail EQ office 4, do you think the trail is the issue?

[IDSTechnical]

The 45 day demo versions allow you to use all the facilities. Can you confirm the exact version you installed?

I have run the process again on our server and cannot see anything refering to AD Sync in Windows Event Log or Equitrac System Manager Logs.

[ferastec]

Hi James

hope that you are fine, and thanks for all your help.

Dear the version in Equitrac Office 4.1.0.

Regards
Feras

[IDSTechnical]

You should be using 4.1.1 now I would have a word with the contact who supplied you the demo licence.

Get 4.1.1 installed and try again, could be a problem with 4.1.0.