i have a pro c700ex that was running a print job and in the middel of a print job it jammed. when i tried to resume the print job under the firey screen it said that the interposer 2nd tray was not set corrcetly and the copier does not have an interposer. can some please give me an idea on how to fix this.
-
-
Update to Fiery System 4 software, log in with a Remote Desktop connection and download all the patches from EFI, and make sure you are running the latest firmware on the machine, too. You need to have a certain minimum firmware level on the engine to run System 4.73 DE W5SSJ -
c700
the sytem software is that for the e7100 or for the e8100Comment
-
??? Good point - I only have a 7100, and just got rid of that (upgraded to a C900)
You probably need to check with Ricoh Support to find the latest version - I tried putting the latest firmware on the engine, and found it was not compatible with Ver 1.0 of the Fiery, and there was no download of 1.1, so I ordered the Disk, and just got another copy of 1.0.
I think they call it System 7 on that series not System 4 - my bad - but I've never figured out their numbering : shouldn't Version 1.1 of System 7 be System 7.1?
anyway, updating the Fiery solves a LARGE number of odd print related problems, but unfortunately won't make the engine run any better.73 DE W5SSJComment
-
c700
thanks for your helpComment
Comment