MP1350 throwing SC990's on booklets

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Smee
    Trusted Tech

    100+ Posts
    • Aug 2009
    • 178

    MP1350 throwing SC990's on booklets

    Hey guys - I got a couple of questions about an MP1350 problem I have.

    When making booklets on this machine, after every 4th booklet the motors keep whirring away but it stops feeding paper thru. The motors whir for about 30 seconds then it brings up "functional error" and restarts. There is always 3 pages left in the machine - relay sensor, staple tray and i cant remember the other location - which i have to clear.

    This is always feeding out of tray 2, and printing and copying works fine - its just the booklets.

    SMC report shows SC990 every time and no other codes. SC990 seems to point to the HDD and says to do a stamp data download, or write down the detailed description and consult a technical superviser....not much help there....

    So I formatted the HD then did the stamp data download, no difference except it seems to take FOREVER to start up again. It also bought up a SC996? or 991? - it was a software error when i tried to exit the SP screen. Ive searched here for SC990 and it sometimes points to a paper feed error although ive never had it say paper jam - just functional error. In hindsight i shoulda tried making the booklets from another tray - last job on a Friday and didnt want to be there.....!

    So Im picking the HD has a bad sector or something but im only guessing really. Is there any way to confirm this before I order a new one? I will do the firmware first of course.

    Perhaps you guys have any other ideas? Thanks heaps for any help.
  • slot
    Trusted Tech

    250+ Posts
    • Jul 2008
    • 341

    #2
    check the cable form the sorter to the booklet maker i have had a few damaged by customers and i had one with a brocken wire at the sorter end this was causing random sc990 and the copier would lock up. also check the mains voltage but you normally geta code on the booklet maker.

    Comment

    • Shadow1
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2008
      • 1642

      #3
      Bring the firmware up to date - they have added several new jam codes that might give you more info
      73 DE W5SSJ

      Comment

      Working...