MPC3300 locked up

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    MPC3300 locked up

    Just got a call from a customer whose machine, after a power outage, stopped responding to every keypress, touchscreen touch or even remote access via web browser.

    Told him to cycle the power without success, even after unpluging the machine from the power outlet for 20 minutes.

    Customer tells me the copy button (the selector at the left) has a green and a red light on.

    Any hints? My first guess would be a firmware rewrite, but I'm open to suggestions.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: backing, dealing, ect, lef, locked, locked up, mpc3300, ops, power outage, power supply, sc code
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      The power drop might have taken the the ops panel, the BICU or the controller board out. Has he said whether the machine is displaying an SC code?
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4299
          #3
          No, but I'll all him and ask.
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • mrwho
              Major Asshole!

              Site Contributor
              2,500+ Posts
              • Apr 2009
              • 4299
              #4
              So, the machine has no error code whatsoever. The touchscreen responds to touchs, but the copy button keeps red. The scanner function is not available (pressing the scanner button only gives a beep).
              ' "But the salesman said . . ." The salesman's an asshole!'
              Mascan42

              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
              Ibid

              I'm just an ex-tech lurking around and spreading disinformation!

                Comment

                • TonerMunkeh
                  Professional Moron

                  2,500+ Posts
                  • Apr 2008
                  • 3865
                  #5
                  Oops. Sounds like either the controller board or the BICU's been fried. I'd start with disconnecting the HDD, see if it at least helps it recover to a stage where you can get the SMC off or something.

                  Thinking about it, it could be something as simple as a popped fuse on the power supply.
                  It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

                  Hit it.

                    Comment

                    • mrwho
                      Major Asshole!

                      Site Contributor
                      2,500+ Posts
                      • Apr 2009
                      • 4299
                      #6
                      Thanks for your input. I'll be headed there first thing monday and I'll post here the results.
                      ' "But the salesman said . . ." The salesman's an asshole!'
                      Mascan42

                      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                      Ibid

                      I'm just an ex-tech lurking around and spreading disinformation!

                        Comment

                        • unisys12
                          Trusted Tech

                          250+ Posts
                          • Jul 2007
                          • 489
                          #7
                          yeah, try disconnecting HD's. If that allows, at the least, copy functions to return, then you know your dealing with bad HD's. If not, then go to the PS and check fuses. After that... your basically tracing voltages and the Ricoh manuals don't help a ton there, so refer to the point to points. They will lead you in the right direction.

                          Best of luck... My moneys on the HD's though!
                          sigpic
                          The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

                            Comment

                            • pals80
                              technician
                              • Jun 2009
                              • 18
                              #8
                              Power off, then disconnect HDD(only the 4/5 pin connector). If it comes up and u can make a copy, reconnect HDD with power on, go into SP and try to reformat HDD. Only one that worked for my was the 2nd on the list. Then power off. I had this problem twice yesterday and was able to get both up & running. Good Luck

                                Comment

                                • Canadian Tech
                                  Too Long in this field
                                  • Feb 2009
                                  • 32
                                  #9
                                  We had a similar problem on an MPC4500 after a power surge. It had blown out all the NVRAM settings. Luckily we had backed up the NVRAM and were able to restore it. Backing up the NVRAM is now common procedure in our office, as is selling a surge protector with the machines.
                                  Most of the time the operators need fixing, not the machine !!!

                                    Comment

                                    • mrwho
                                      Major Asshole!

                                      Site Contributor
                                      2,500+ Posts
                                      • Apr 2009
                                      • 4299
                                      #10
                                      Confirmed - the HDD was at fault. A simple format solved the problem!

                                      Thanks all!
                                      ' "But the salesman said . . ." The salesman's an asshole!'
                                      Mascan42

                                      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                                      Ibid

                                      I'm just an ex-tech lurking around and spreading disinformation!

                                        Comment

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