Windows 7 SMB Issue

[Llama God]

Has anybody had any problems scanning to folder on a Windows 7 PC? I've got to go to a new installation tomorrow where our IT guys couldn't get the MP9001 to access a shared folder on a Windows 7 PC.

The paths etc are correct, the username and password are correct and all of the sharing settings, I've been told, are correct on the PC. Having no knowledge of Windows 7 yet, I've got that horrible sinking feeling!

Thanks in advance,

Chris

[YHEL23]

Have you tried this yet?
http://www.networkedmediatank.com/wiki/i...p/Windows7

Has anybody had any problems scanning to folder on a Windows 7 PC? I've got to go to a new installation tomorrow where our IT guys couldn't get the MP9001 to access a shared folder on a Windows 7 PC.

The paths etc are correct, the username and password are correct and all of the sharing settings, I've been told, are correct on the PC. Having no knowledge of Windows 7 yet, I've got that horrible sinking feeling!

Thanks in advance,

Chris

[Llama God]

I have now - no joy.

This has got my head battered now!

[teebee1234]

This might be a situation where Ricoh has to come out with new firmware like they did for Vista (which utilized a newer SMB protocol). Have you contacted Tech Support?

[Llama God]

This might be a situation where Ricoh has to come out with new firmware like they did for Vista (which utilized a newer SMB protocol). Have you contacted Tech Support?

Well I contacted them but, true to form, they have failed to contact me! I'll be chasing them in the morning to see what they have to say!

[Shadow1]

Windows 7 absolutely detests Samba file shares (Samba is the Linux/Unix/BSD module that speaks to windows file sharing)

It actively identifies them and won't allow you to add them to libraries unless you have a genuine Windows DC index them, But it will allow you to scan to them, assuming you use an authenticated user, and password, and the folder has all the necessary permissions.

Create a local user and password (the password is required) and try it that way.

[Llama God]

The PC isn't on a domain, it's part of a 3 PC workgroup, therefore they're all using local accounts to authenticate. Or rather they should be, but they're not!

I've just been looking at RTB RD067018a and trying to fathom whether or not this will have any impact. It's essentially Teebee's firmware whatsit, so maybe blasting the whole lot will do some good. I'm going with that for my next trick.

[Ricoh-ono]

I set one up yesterday to Windows 7. I used the same steps as I did with Vista. No problems.

[Mr Spock]

The only win 7 I have done was on a bizhub 222 (konica Minolta) and I found the folder HAD to be in the public folder and not any other folder.

[unisys12]

I actually talked with my regional tech rep about this today. He thought it had something to do with SMB Packet Signing, which is an old problem. Actually it goes back to 03 Server.

Anyway, I told him that I've had similar problems with a wide variety of OS configs in the past. Hell, I had one the other day... XP sp3; Guest account was deleted and Admin was renamed. When entering Administrator and no password it would allow me to see the sharded files on the PC, but when I selected the sharded SCAN folder... BOOM! Cannot Log in with User Name and Password. No matter the config, even after logging in with the prescribed username with no password or even after adding a password to the account, which had Admin privileges, it would not work. this is very rare I might add.

My biggest problem with Vista users (and 7 users) is they are using Home Editions. But, I have been able to get some Vista Home users scanning to SMB just by placing the Scan folder within the Public folder. Of course, all proper share settings have to be set, but after that... it would work great.

Then, there were other situations were one or two out of a few PC's would actually show up when browsing the network from the MFP. No matter how you set them up and given the fact that all settings matched! Example - Had a client where I installed a small Savin 816 as a loaner, until their new MFP came in. There was two PC's (one Vista Home and another XP Pro) and 5 laptops (One running Vista Home and the rest running XP Pro). Ran into the issue where each time I browsed their network, I found a different number of computers. I figured it was a DNS issue, so I double check the router. All was good. I upgraded the firmware on the 816 and nothing changed! I set the 816 up for Scan to Email and all worked well. A week later, after their new c9025 came in, I thought all would be good, but no. All was the same. I could Scan to Folder on two of the XP laptops and one of the Vista Home Laptops. Only the XP computers were consistent. The Vista systems would not be able to Scan to Folder from time to time. So they are left with Scan to Email.

This is a situation where a packet capture to each PC would come in really handy, I just lost my power adapter to my hub and have been to lazy/busy to run by Radio Shack and pick up a universal AC Adapter and plug.

Sorry for the long azz rant. I'm just glad to know it's not just me! I have just started telling everyone that if you are using Vista, there is a 50/50 chance that I can make Scan to Folder work. If not, Scan to Email or FTP will have to surfice. I hate that, but it seems that's were we stand. I got the ok to get a new laptop a few weeks ago and have been thinking about doing so... just so I could get a version 7 that I could play with at the shop. Then, reload the one I'm on now with Linux and play with that... Oh the time we have to ponder our dreams!

[ApeosMan]

I've setup scanning to an SMB share with no problems on Windows 7 with a Fuji Xerox MFD device that's a few years old. Maybe your problem isn't with the file share itself but more with a firewall/security program loaded onto the PC that's blocking either the SMB port (unlikely) or the IP address of the MFD.
I think it's more to do with your customers PC than your MFD device, unfortunately customers don't see it like this.

[aaalexxx]

if can scan to vista. should be able to scan to windows 7.

[Llama God]

I haven't been back to the machine yet so there's no progress. However, I've tried turning off Windows Firewall as adding SMB and the port and the IP address as exceptions (or whatever the Windows 7 terminology is, as a rule and scope I think) and that has not done the trick. Their anti-virus is basic AVG, the same as I have on my laptop, and that works fine.

I've turned off the "digitally sign blah blah blah (always)" thing in security policy management and pretty much done all that I know of to get this to work. I can browse to the folder from another PC which uses a different username and password, leaving me somewhat mystified.

I'm going with firmware to start with but, as you'd expect from such a shower, Ricoh have utterly failed to get back to me. I will be ringing them in the morning, assuming that I'm not called out the the office's alarm at 2:30 in the morning tonight!

[Ricoh-ono]

The key is to uncheck "Use Sharing Wizard (Recommended)" box under the Folder Options -> View menu. Then configure your share and advanced share settings /permissions.

[Shadow1]

Same with "Use Simple File Sharing" in XP. I've had them work both ways - no rhyme or reason.

Anybody notice Microsoft's wizards aren't very magical.