MPC4000

[GeorgeBest]

this machine gives an malfunction on finisher,
this is displayed as an error.
Paper now coming on the middle tray.
Have to visit customer tomorrow, well known problem on this model ?
Don't have much experience on this one

thanks in advance

[Eric1968]

You have to be more specific. What's the display reading? Is it a functional problem with an SC... And, important question, what kind of finisher are we talking about?

[GeorgeBest]

RE

I dont know yet, realize that this is poor information.
Go to the customer tomorrow, then I have more details.
Thanks for reply anyway.

[teebee1234]

I had a call yesterday on the same model, error was a SC760 (punch motor). There was a staple in the die blocking one of the punch heads, preventing complete rotation during initialization. These new models are smart enough now to divert prints automatically to the internal tray without having to disconnect the finisher until a tech comes out.

[Vulkor]

Could be something as simple as finisher unplugged from back of unit.

[Eric1968]

Could be something as simple as finisher unplugged from back of unit.

Good point, you'll get SC672, if I remember right.

[TonerMunkeh]

I think it might be 792. It is on the older stuff anyway.

[msaeger]

I predict garbage can under the shift tray

[Vulkor]

I predict garbage can under the shift tray

Yeah seen this plenty of times. Or Cases of Paper there.