Savin C4535 lost user access code

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  • Congress
    Junior Member
    • Sep 2009
    • 5
    #1

    Savin C4535 lost user access code

    Need to reset the access code that someone playing around in user tools. someone setup the authentication code and no one know what the code is, so no one can use the copier. Sp7810-1 is not in the codes on the machine not even using the # key. I've never ran into this problem, can someone point me in the right direction please ?
    Tags: access, address book, c4535, code, forgot, lost, savin, savin c4535, supervisor, user
    • KenB
      Geek Extraordinaire

      2,500+ Posts
      • Dec 2007
      • 3945
      #2
      Originally posted by Congress
      Need to reset the access code that someone playing around in user tools. someone setup the authentication code and no one know what the code is, so no one can use the copier. Sp7810-1 is not in the codes on the machine not even using the # key. I've never ran into this problem, can someone point me in the right direction please ?

      Try webbing into the machine (WIM), and login as "supervisor" - lower case, no quotes, no password.

      The only function of the supervisor account is to reset the admin account to have no password.

      Once you do that, you can login as admin, and make changes as desired.

      If the supervisor password has been changed, you have issues...
      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2458
          #3
          If the supervisor password is also lost, you'll have to replace the NVRAM.

            Comment

            • Vulkor
              Senior Tech

              500+ Posts
              • Jun 2009
              • 942
              #4
              Can't you just reset the Address Book Via SP Mode?

                Comment

                • Congress
                  Junior Member
                  • Sep 2009
                  • 5
                  #5
                  tried that

                  That was the first thing I tried, was able to get in using web access "supervisor" and was able to reset the code. Sorry I didn't get back to you sooner, thanks for your help.




                  Originally posted by Vulkor
                  Can't you just reset the Address Book Via SP Mode?

                    Comment

                    • Congress
                      Junior Member
                      • Sep 2009
                      • 5
                      #6
                      Thank's

                      Using web access "supervisor" and was able to reset the code, I forgot all about using supervisor mode. Sorry I didn't get back to you sooner, thanks for your help.


                      Originally posted by Eric1968
                      If the supervisor password is also lost, you'll have to replace the NVRAM.

                        Comment

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