Scan to email Ricoh 2020D

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  • vastago
    • May 2025
    #1

    Scan to email Ricoh 2020D

    Hi,

    Im trying to setup my 2020D to scan and then email me the scan but dont know how to do so. It prints fine on a network. but cant make it scan to email. I put in a key operators email, and smtp server name and authentication to no avail. Is delivery option supposed to be on or off?? Any help is good.
    Tags: 020d, 2020d, email, hi all, ricoh, scan, scan-to-email, system settings
    • Eric1968
      Service Manager

      1,000+ Posts
      • Jan 2009
      • 2458
      #2
      Fill in :

      IP-adress
      Subnet Mask
      Default Gateway
      DNS-server
      SMTP-server
      Key-Operator email adress
      Set Key-Operator email adress as default sender.

      Optional :
      Set the default file type to PDF.
      Set the resolution to the desired value.
      Set max email size to off.

      Make sure that the SMTP-server can forward email from the AF2020D. Delivery Option should be set to off, unless you want to use ScanRouter.

        Comment

        • vastago
          #3
          Still not working

          Hi, Thanks for your help.
          Heres what I got...

          Under user tools > System settings > Interface Settings > network:
          The following is filled out: IP address, subnet mask, gateway address, dns server

          From user tools > System Settings > file transfer
          delivery option is off
          smtp server is: smtp.gmail.com
          port is 25
          smtp authentication is on
          pop before smtp is off

          I dont know where to set key operator as default sender, and I dont know how to check if the smtp server can forward email from the 2020d.

          Thanks.

            Comment

            • tkairys
              #4
              You should be able to find the Key Operator / Administrator e-mail address field under the File Transfer tab and be able to set that as the default sender.

              Who is your email provider, or is it an onsite mail server?

                Comment

                • Eric1968
                  Service Manager

                  1,000+ Posts
                  • Jan 2009
                  • 2458
                  #5
                  SMTP Authentication is ON? Try switching this option off. Normally you don't need to authenticate to send mail (only to receive).

                  The Scanner Reference Manual (on the CD supplied with the machine) explains how to set up scan-to-email.

                    Comment

                    • vastago
                      #6
                      My email provider is either gmail or me.com.

                      Ive tried:

                      smtp.gmail.com
                      and
                      smtp.me.com

                      I will try with authentication off.

                        Comment

                        • vastago
                          #7
                          Problem Solved

                          Hi all,

                          I was able to get it working finally. I used smtp.me.com without authentication and it worked fine.

                          Thanks.

                            Comment

                            • Vulkor
                              Senior Tech

                              500+ Posts
                              • Jun 2009
                              • 942
                              #8
                              Yeah was gonna tell you. GMAIL is a NO GO as far as I've ever heard.

                              SSL at Server and Port level. Savin only SSL at Server, not at port.

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