Ricoh scan and email question

[Guest]

Hi,

We have just got a new Ricoh Aficio MPC2550 copier and scanner installed at our workplace. I just have a question and wondered if anyone can help!

We are trying to set it up so it can send emails of scanned files from the copier. Our sister site has a copier set up and working no problem. We tried to tell IT that they need to set up a new email account for the copier, as this is what happened at our other site.

However, IT being what it is in the NHS, they seem to have got the wrong end of the stick in this particular case and have messed up our existing office email account.

Essentially, my question is this - am I missing something really obvious? The copier is fully set up on the network (IPv4 and all the rest), and scan to folder is working fine, but not scan to email. It getting quite confusing as to whether IT have to set up an account or whether its something we can assign to the copier ourselves.

Any help would be much appreciated!

[Smee]

Yeah, you need to set up the copier with an email account and also the SMTP server - this is under the file transfer tab of system settings. Then you need to enter your email addresses into the copiers address management. You can do this either thru the system settings or web into it.

But your IT guys should know this and do it remotely - its not too difficult.

[unisys12]

Let me clarify something real quick...

Once IT adds the copiers e-mail account to the mail server, you then put it's e-mail in the administration e-mail section and also use it for authentication. Explain to IT to add the copiers just like they would a new employee. Give it an address like yourtown or office name_aficio2550@yourdomain.com. Allow it the same privileges that everyone else has.

Then at the copier, like Smee said; User Tools, System Settings, File Transfer Tab. Enter the smtp server name. Test it by pressing test connection. You should get a response of, Connection Successful or something like that. Then enter the username and password assigned the copiers mail account. That's it.

[Tribo]

Thanks for replying both of you! that hepled clarify a few things. IT are on to it as we speak.