on a DSM645 they scan using the network delivery scanner which has 15 users who can scan with no problems. The customer wanted some users adding & some taken off but when i tried it doesnt update so i'm unable to do this. i added a user in the address book, put a user code & gave permissions but it doesn't show up on the scanner destination list. I also tried doing it with the browser with the same results. Also tried updating manually but the screen just says please wait. This is the first time i've seen this set up (Network Delivery Server) as i'm only familiar with scan to folder on the newer ricoh equipment. Another thing is when i printed off a user counter page the new user i created was on it. ????. So the scan is working ok i just can't add any or delete any users in the address book. i've checked tessa and the ref manuals & it says to check if the delivery server is connected. I have to go back soon so any advice would be fantastic..Thanks
-
-
They are using scanrouter on their server or one of the workstations. Open up scanrouter to add users.Why do they call it common sense?
If it were common, wouldn't everyone have it? -
Thxs for the reply nmfaxman, I went there this morning and mentioned scanrouter and was told yes its on the server but they didn't know what it was for. In their defence it wasn't the IT guy who set it up from new the other IT guy has left the company. I added new users and now everyone is happy. A big THANKYOU to you again nmfaxman.Comment
Comment