Ricoh 2022 fax prints garbage when receiving

[copyaction]

2022 when receiving sometimes first page prints OK and the second page has about 1 or 2 inches good then the rest of the page is random gray lines.

Replaced fax board, tested OK while I was there then customer call back says just did the same problem.

no problem when printing or copying, and sent faxes look fine.

[teebee1234]

Sounds like a dimm or hard drive (if the fax has its own).

[gooseklr]

We have had similar issues twice, turns out that one had old phone lines that were vulnerable to noise and very inconsistent, we set recv BPS to 4800 fixed, with a line filter. The second was the sending unit.
Food for thought.

[copyaction]

We have had similar issues twice, turns out that one had old phone lines that were vulnerable to noise and very inconsistent, we set recv BPS to 4800 fixed, with a line filter. The second was the sending unit.
Food for thought.

kind of what I was thinking since I replaced the entire fax module

how do I set receive to 4800?

[PA5RR]

Replace the memory DIMM If it's a bad phone line you should switch on EMC And because you mentioned ONLY received faxes, I suspect the memory. A bad phone line goes 2-way, you should have problems sending as wel and the transmission time would be long. Normaly one sheet takes about a minute including handshake.

[gooseklr]

Enter sp's select fax> rcv settings adj>.

[cobiray]

You can also try resetting the Fax memory in tech rep mode (SP5801-something). I had one doing the same thing awhile back and this resolved the issue.