MP CP2800 Problem

[is99]

[slot]

the only problemsi have seen with locked print have been sorted by the firmware as the
jobs kept disapearing

[is99]

The problem is that it only happends from x64 PCs so I tend to think its a driver problem and not firmware.
Anyway what is the latest firmware for this machine ? How can I get it if I don't have acess to Ricoh Tech site ?

[Iommanxman]

Again it would be nice to have an alternative download loaction for the Ricoh Firmware other than TESSA.

[is99]

I really don't understand why they don't release firmware publicly just like drivers.
It would solve them a lot of troubles, of course a user can break a machine with wrong firmware or problems during firmware update, but the user can also kill a server or a photo camera etc but still firmware for PC/Server is awaliable to all

[Iommanxman]

It is stupid! But even if you were to try to load the wrong firmware onto the wrong machine I am sure it just doens't let you anyway! So even if they tried really hard to break it they still couldn't!

[Iommanxman]

Just out of interest. What happens if you print from the server using the x64 driver?

[is99]

If I print directly from the server or directly from x64 machine to the machine (without printing to a share driver on a server) it works fine.
We also tried to install a driver on x86 server and add x64 in additional drivers, but it also does't work.

Something wrong when x64 send a locked print to a machine via server.

[Iommanxman]

I seem to remember something about this (bells are ringing inside my head, lol). You loose the Locked print functionality when you print to a print share (32bit or 64 bit). To use the locked print feature the driver has to be installed locally. I don't remember them fixing it. The latest drivers should be available to download at Ricoh Support if its worth a shot.

Do they have many workstations or is it just not feasable to install the drivers locally?

[is99]

I'm using the latest drivers and unfortunatly I have too many workstations to install it locally, plus if I install it locally I can't force user to use only Locked Prints.

[Iommanxman]

I seem to remember this. (really annoying when you can't remember ). I think last time I had this problem I ended up rolling out restrictions using group policy...was a nightmare!

Might be worth raising this with Ricoh (if you can) and see what they say.

[is99]

I already spent a few hours with local Gestetner (this is Gestetner branded), but they was not able to do anything and told that they will raise it , but they also told that usually it take a really lot of time untill Ricoh answer with some solution

[Iommanxman]

Sounds like your only option for now. Sorry can't be of anymore help.....

Also I have found this quite useful sometimes. Ricoh USA - Support Center

[is99]

Thanks I already spent a few hours there too and even sent them an email

[Iommanxman]

Sounds like a typical large organisation. Too many chiefs and not enough indians lol.