Ricoh Aficio 240W ScanTool Error

[dmaximob]

I;m trying to install the ScanTool software onto a computer. Plotbase/PlotClient both install fine, I'm able to plot from other computers.
When I run the ScanTool program an Error Report pops up....
RSP: The registry is empty or no valid RSP file found
RSP: The registry is empty or no valid RSP file found
System\CurrentControlSet\Services\RATIO_RSP\SCANBA SE_1_5_RICOH
....I have our RSP file on a floppy disk. The disk contains a License.rsp. I've ran the installation where I am able to browse for a *.rsp file to install and it tells me the license is already installed.
I'm not sure what else to try, and I'm going a little bit nuts.

Any help/advice is greatly appreciated.

[Steve G]

As far as I'm aware the only other option is to download the .rsp from www.rspfiles.com after inserting the serial on your documentation or on the the actual PCI card...

Unfortunately I think that they have ceased all support to this site and thats all I can tell you.

Hopefully someone els may have a little more info as I need info on the RSPFILES site also..

Good luck.

[Choro1dal]

Serendipity,

I'm havig a similar issue upgrading Plotbase 3.0.25 to 3.7.10. Steve G is right Ratio have gone to the wall and relicencing may be an issue. However Ricoh Japan have a licence database. Providing you have the serial number for the interface your Ricoh tech support should be able to sort your licence out.

[opmer]

RATIO America is still here

If you need a license file copy, you can either get it from Ricoh or email the controller serial number to support@ratio.us

Regarding the original question on this thread, did you ever purchase / register the Scan license for this controller? If so, then we'll have it in the database. The license manager can seem to behave a bit oddly if your not used to it, but once you apply the full license, your Scantool applications hould be fine