Ricoh 2035 esp scan to folder image is being reduce

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  • COPIERMAN
    Senior Tech

    500+ Posts
    • Jun 2009
    • 553

    Ricoh 2035 esp scan to folder image is being reduce

    scanning to computer the image is being reduce. Have look at settings everything looks fine. When copying the image is ok. Any suggestion would be helpful.
  • teebee1234
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2008
    • 1670

    #2
    It's the Adobe Reader, I see this all of the time when the customer updates to a newer version. When you select print on the document, look for 'page scaling'. It's probably set to "Fit to Printable Area", change it to "None". "Fit to Printable Area" reduces the image to 96% generally. They should only have to change it once (all users will have to change theirs). I first ran across this some years ago and spent hours trying to adjust the machine settings to compensate.

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    • COPIERMAN
      Senior Tech

      500+ Posts
      • Jun 2009
      • 553

      #3
      when looking at computer montior can see image is reduce also if you print its reduce and email reduce also.

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      • teebee1234
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jul 2008
        • 1670

        #4
        Here is an explanation of this issue from Ricoh...

        Images scanned using Scan to Folder are smaller when printed
        Images scanned using Scan to Folder are smaller than the original, the shadow of the original can be seen. When printed, they are even smaller (approximately 90% size), and the shadow of the original is printed too. Why is this?

        Answer This shrinking is due to device specifications. Specifically, when images are scanned using Scan to Folder, they are not read bit by bit, but rather scanned in rectangular strips. This means that a small surplus area is also scanned and then processed along with the image, so that the final scanned image includes this extra area.
        Additionally, when printing at 100%, the surplus included in the scan as noted above is included inside the printable area (that is, within the margins). Since the scanned image including the surplus is slightly larger than the original image, to fit in the same area on the page it has to be slightly smaller when compared with the original.
        Ultimately, the reduced size when printing is related to the settings in the application from which you issue the print command. Altering the settings for margin width may help fix the problem.
        Last edited by teebee1234; 06-21-2010, 03:05 PM.

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        • COPIERMAN
          Senior Tech

          500+ Posts
          • Jun 2009
          • 553

          #5
          i will be going out to customer location and check it out. I will let you know what out come is.

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          • Jomama46
            Field Supervisor

            Site Contributor
            2,500+ Posts
            • Apr 2008
            • 2900

            #6
            'cause you know, the customer just loves it when you say "That's just the way it is"
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            You never realize how cheap a professional is until after you let an amateur do it.
            A+; Network +; PDI+

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