Aficio 2022 lanfax - win xp sp3 - not working

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  • tectonic
    • Nov 2024

    Aficio 2022 lanfax - win xp sp3 - not working

    The machine is Ricoh Aficio 2022. The client uses windows XP with SP3 installed. The driver is LAN Fax for Ricoh Aficio 2022 from ricoh's site (Aficio 2022/2027/2032 download page). For some reason it is not working.

    The copier, printer (using PCL6 driver) and scanner work fine. The fax module also works fine when sending faxes from the machine itself.

    When a fax is sent through lan-fax, the user receives no error message, and might think the fax was sent. On the Web Image Monitor -> Job -> Fax History -> LAN-Fax, a new row shows up, with status "Interrupted". When using the switch SW20-0 on the machine ("LAN-Fax error report printing"), a page is printed with the message "Error during communication with PC".
    The same results show if you just try to print (instead of send) using the lan-fax driver.

    Several earlier posts refer to issues with windows update KB925902. This update is missing from the client's computer (perhaps because it already contains SP3).

    Thank you.
  • Vulkor
    Senior Tech

    500+ Posts
    • Jun 2009
    • 942

    #2
    The way I normally rule out customers PC's and Networks in this situation is put a laptop in place of their pc and try lanfaxing. This will take their pc out of the equation at least. I've never heard of Lanfax having issues unless wrong driver used, but you have correct link. Even with older firmware I would think it would work. Have you tried doing a factory reset on all Fax bitswitches?

    Comment

    • tectonic

      #3
      Thank you for the suggestion.
      No, I haven't tried a reset. This is a good advice. I will try that and post back the results. I will also try taking a laptop with me.

      Thank you again.

      Comment

      • E Winter

        #4
        I'd recommend to disable all firewall/security options testwise on that XP machine.

        Comment

        • jvollman

          #5
          I have the exact problem with a C2020 but on a Windows 7 machine with the firewall disabled. It apparently worked at one point back in 2008 but now it fails.

          Total Jobs:13ID
          User ID
          Status
          Page(s)
          Started At
          File No.
          13?Interrupted

          00, 0000 12:00 AM
          ---

          12?Interrupted

          00, 0000 12:00 AM
          ---

          11?Interrupted

          00, 0000 12:00 AM
          ---

          10?Interrupted

          00, 0000 12:00 AM
          ---

          9?Interrupted

          00, 0000 12:00 AM
          ---

          8?Interrupted

          00, 0000 12:00 AM
          ---

          7?Interrupted

          00, 0000 12:00 AM
          ---

          6?Interrupted

          00, 0000 12:00 AM
          ---

          5?Interrupted

          00, 0000 12:00 AM
          ---

          4?Interrupted

          00, 0000 12:00 AM
          ---

          3?Interrupted

          00, 0000 12:00 AM
          ---

          2?Complete
          2Jan 8, 2008 10:31 AM08861?Transmission Failed; Data Deleted By Device
          1Jan 8, 2008 9:37 AM0883


          Cant figure this out.

          Anyone got any ideas?

          Thanks!

          Comment

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