D038 and Global Scan
We have an MPC 2050 in our preflight that must go out fast to one of our major accounts, where they are using Global Scan. This account has a GlobalScan 3.0 Server. Our preflight tech did all the setup and without knowing he installed GlobalScan 3.0 on the VM Card Type I. Everything looked OK, he was even capable to input the GlobalScan IP address, but when he installed the fax the machine immediately showed an SC 819. Without the fax board installed the machine looked OK. We tested another fax board today and the same symptoms. As soon as you attach the fax board ....after one or two minutes after machine was reaching the Ready state....booom an SC 819.
I start troubleshooting and I determined that not the fax board is the source for SC 819, but the VM card was.
Removing the SD card with Java and Globascan 3.0 everything is working just fine.
Called NJ Tech Support and they told me that the D038 alias MPC 2050 is not compatible with the Globalscan 3.0 only with NX version. Asking if a machine with NX on it will communicate with a 3.0 Server the answer was negative. After I was transferred to a GlobalScan Analist, he told me that is a chance to install the GlobalScan 3.1 on this machine.
The major problem is that I can not find it anywhere on the TSC site. You must submit a request and follow an entire nightmare procedure.
Can somebody help me with info (a real solution) or the GlobalScan 3.1 files for this model D038.
I start troubleshooting and I determined that not the fax board is the source for SC 819, but the VM card was.
Removing the SD card with Java and Globascan 3.0 everything is working just fine.
Called NJ Tech Support and they told me that the D038 alias MPC 2050 is not compatible with the Globalscan 3.0 only with NX version. Asking if a machine with NX on it will communicate with a 3.0 Server the answer was negative. After I was transferred to a GlobalScan Analist, he told me that is a chance to install the GlobalScan 3.1 on this machine.
The major problem is that I can not find it anywhere on the TSC site. You must submit a request and follow an entire nightmare procedure.
Can somebody help me with info (a real solution) or the GlobalScan 3.1 files for this model D038.