HDD/Touch screen relation?

[Holesaletech27]

Hey all,

I rcv'd a bunch of Ricoh MP2510's in with the HDD removed, and the touch screens are not not working. Is there any relation to this issue, or is it more likely that they just swapped out the op panels(or were bad from the begining)..... I know there are issues with these touch screens, but wasnt sure if the HDD(or lack there of) might be causing an issue as well.

[zed255]

There should be no issue with the HDD removed aside from missing functionality. I've noticed an increase in the number of touch panels we are installing that I'm going to suggest is related to the ambient humidity accelerating the failure of the glue on the touch panels. Bear in mind there are a ton of those that will need the updated panel, you just may need to replace them (just the touch screen, H310-9900, this is the # on the voluntarily issued replacements not the regular order #).

[tcs04]

Hey all,

I rcv'd a bunch of Ricoh MP2510's in with the HDD removed, and the touch screens are not not working. Is there any relation to this issue, or is it more likely that they just swapped out the op panels(or were bad from the begining)..... I know there are issues with these touch screens, but wasnt sure if the HDD(or lack there of) might be causing an issue as well.

We had a machine (AF1224) which seemed to have a "Black panel"

It turned out to be a bad controller memory dimm (we think) One of our guys (smartass!) tried the "1993" panel setup and even with the bad memory in the panel would come to life and allow the various tests! as soon as the mode was exited the panel would revert to black.
With the dimm removed the display would come on and the machine would boot to SC672.

Worth a try??

[Vulkor]

We had a machine (AF1224) which seemed to have a "Black panel"

It turned out to be a bad controller memory dimm (we think) One of our guys (smartass!) tried the "1993" panel setup and even with the bad memory in the panel would come to life and allow the various tests! as soon as the mode was exited the panel would revert to black.
With the dimm removed the display would come on and the machine would boot to SC672.

Worth a try??

Interesting. Though you wouldn't think it would matter, we had a MP5000 2 weeks old HD go bad. Unplugged drive, but then when machine went to sleep mode it would never wake up lest you turn off machine plug in HD. turn it on, get SC, turn it off, remove HD, boot machine.

[tcs04]

Interesting. Though you wouldn't think it would matter, we had a MP5000 2 weeks old HD go bad. Unplugged drive, but then when machine went to sleep mode it would never wake up lest you turn off machine plug in HD. turn it on, get SC, turn it off, remove HD, boot machine.

Mmmmmm.. I'm sure there was a firmware update on various machines for that problem! (Sleep, no wake up) But I agree, it could be the HDD... actually, now I recall an AF2090 which did something similar (freezing at boot) on the first morning after install!!

[TonerMunkeh]

I don't think the MP2510 wasn't included on the touch screen mods list. Anyway, it is a possibility they've robbed the touch screens to get others working, they would possibly fit the Adonis.

[Holesaletech27]

Thanks for all the info...

[Radman]

Here with a list of all the machines effected ,as you can see the MP2510 model was also efected.






Design Name
Ricoh Model
NRG Model
Lanier Model
Infotec Model
Russian-C4
Aficio 3025/3030
DSm725/730
LD225/230
IS2225/2230
Russian-C4.5
Aficio MP 2510/3010
MP 2510/3010
MP 2510/3010
IS2425/2430
Adonis-C4
Aficio 3035/3045
DSm735/745
LD235/245
IS2235/2245
Adonis-C4.5
Aficio MP 3500/4500
MP 3500/4500
MP 3500/4500
IS2435/2445
Themis-C1
Aficio 3224C/3232C
DSc424/432
LD124c/132c
IS C1024c/1032c
Emerald
HQ9000
CP6346
-
-
Topaz
HQ7000
CP6334
-
-
Cat’s eye
DX4640PD
DX4640PD
-
-
Athena-C1
Aficio MP C2000 /2500/3000
Aficio MP C2000 /2500/3000
Aficio MP C2000 /2500/3000
IS C2525/3030
Apollon-C1
Aficio MP C3500/4500
MP C3500/4500
MP C3500/C4500
IS C3535/4045
Athena-C2
Aficio MP C2800/3300
MP C2800/3300
MP C2800/C3300
MP C2800/ C3300
Apollon-C2
Aficio MP C4000/5000
MP C4000/5000
MP C4000/5000
MP C4000/5000
Neptune-C2
Aficio MP W3600/2400
MP W3600/2400
MP W3600/2400
MP W3600/2400
Beluga-C1
Aficio MP W5100/7140
MP W5100/7140
MP W5100/7140
MP W5100/7140

[zed255]

I know it's affected wether it's on the list or not (which it was on the list I was provided), I've changed a ton on them. Canada wide there was about 14,000 or so panels issued. H310's (mostly) and B223's. There are cases in the branch still awaiting installation but we have been too busy to go at it proactively, so it is fit on failure. Lately that means about two or three per week for me alone.

[AyJayAreDii]

Where did you get that list Radman... you cold just basically just say they all have the problem
We are having a slow call week and yet what we are getting in are touch screen problems.

[AyJayAreDii]

There should be no issue with the HDD removed aside from missing functionality. I've noticed an increase in the number of touch panels we are installing that I'm going to suggest is related to the ambient humidity accelerating the failure of the glue on the touch panels. Bear in mind there are a ton of those that will need the updated panel, you just may need to replace them (just the touch screen, H310-9900, this is the # on the voluntarily issued replacements not the regular order #).

Where did you get this part number? I don't recognise it from Parts man's or Ricoh web

[zed255]

That's the part number for the part provided free of charge to address the issue. You cannot order by that number. Order by the parts catalog number if for some reason Ricoh isn't providing replacements in your area.