MPC2050 Touchscreen only works when screen magnification is on?

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4305
    #1

    [Electrical] MPC2050 Touchscreen only works when screen magnification is on?

    Anyone ever got a machine (in my case an MPC2050) that only accepted input through the touchscreen when the screen magnification was on?

    A customer of ours called in friday to ask for help on that. I just talked to her today over the phone and, as she was explaining, she tried it with the magnification off and it worked this time.

    Since this isn't your typical problem customer, I doubt they're making it up. But I can't find anything on this, so I'm asking here.

    Thanks.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: customer, input, magnification, mpc, mpc2050, off, phone, time, touch screen, touchscreen
    • teebee1234
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1670
      #2
      I had one last week where the touchscreen only worked in the the functions besides copy (Printer, Doc Server, Fax - didn't try Simple Mode). I rebooted and that corrected it.

        Comment

        • tcs04
          FORMER Techie

          1,000+ Posts
          • Apr 2009
          • 1183
          #3
          Tried "...1993..."?

            Comment

            • ares
              #4
              The touch screen needs to be replaced, they go out all the time. They usually start with only a few functions not working then it wont work at all...

                Comment

                • teebee1234
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2008
                  • 1670
                  #5
                  When I talked to Ricoh tech support, they said it was a software glitch and let them know of any future reassurances. Normally I would say it was a bad touchscreen, but the fact was that I could do a calibration successfully-touch all over the screen and get feedback, go into the other functions (toggle back and forth) and operate all of the features ok but in the copy function it was totally unresponsive. If the touchscreen was bad (ie electrical harness) then none of the features would work in any of the functions. Rebooting corrected it, now I'm waiting to see if it comes back down the road.

                    Comment

                    • zyqwiz
                      Trusted Tech

                      250+ Posts
                      • Jun 2009
                      • 333
                      #6
                      It is not a magnification mode - it is a simplified mode for the hard of thinking

                        Comment

                        • AyJayAreDii
                          Technician

                          50+ Posts
                          • Jul 2010
                          • 99
                          #7
                          Originally posted by zyqwiz
                          It is not a magnification mode - it is a simplified mode for the hard of thinking
                          The Blond Button! As I have herd it called

                            Comment

                            • tcs04
                              FORMER Techie

                              1,000+ Posts
                              • Apr 2009
                              • 1183
                              #8
                              Originally posted by AyJayAreDii
                              The Blond Button! As I have herd it called
                              By Who????? Is that Blonde with an "e"?

                                Comment

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