Hi all
Is it just me, or is it too far from Friday?!
I'm having a small issue with a SR 3050 finisher....
Here goes, the customer complained that the paper was rolling up as it exited the finisher causing jams. After watching it for a while I have established that it seems to happen only when they are doing stapled documents. The first piece of paper that comes out (and then waits for the subsequent pages) tends to nose dive and either roll up or in some cases correct itself. The first set is always fine, it seems to happen to any packs following. From what I have observed, the tray shifts downwards when the stapled pack is ejected, it is here where the problem lies. The tray on it's way up and collects the front edge of the paper.....
So, I was wondering if anyone has had a similar problem with one of these woeful finishers? I've had a look at the RTB's not much in there, a firmware update and two part mods, but nothing that seems related to this problem...
In the meantime I'll carry on scratching my head, but feel free to chip in
Thanks all
Cheers
Is it just me, or is it too far from Friday?!
I'm having a small issue with a SR 3050 finisher....
Here goes, the customer complained that the paper was rolling up as it exited the finisher causing jams. After watching it for a while I have established that it seems to happen only when they are doing stapled documents. The first piece of paper that comes out (and then waits for the subsequent pages) tends to nose dive and either roll up or in some cases correct itself. The first set is always fine, it seems to happen to any packs following. From what I have observed, the tray shifts downwards when the stapled pack is ejected, it is here where the problem lies. The tray on it's way up and collects the front edge of the paper.....
So, I was wondering if anyone has had a similar problem with one of these woeful finishers? I've had a look at the RTB's not much in there, a firmware update and two part mods, but nothing that seems related to this problem...
In the meantime I'll carry on scratching my head, but feel free to chip in
Thanks all
Cheers
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