Mpc2800 network card dead

[slot]

Went to a mpc2800 today and the nib wont work it has been ok for the last 6 months.I tried turning on /off the card in sp5985 and reset the card in one of the printer sps still cant get the card to come to life even with my laptop has anyone had this as it seems like i will have to order the whole controller board

[df3036]

On some older machines just reflashing the NIB would work. Believe it was the 2238's...
Worth a try.

[KenB]

You can reflash everything, and clear the NIC under SP5801.

After that, it's time for a new mamaboard.

[nallard84]

what is it that it's not doing? do you get a link light on the NIC? Can you ping from the interface settings? Might try looking and seeing if there is a bad cable have run into that many a times as the cord gets snagged in the casters and destroys the cat 5 cable

[Yetno.0103]

How about USB interface, if you can print with usb interface, and ping replay appear when you connect with laptop but cant print or scan from lan card,your NVRAM and EEProm need replace with the new one.

[Choro1dal]

Check to see if IEE802.11x has been enabled. If so this will disable the NIC.

[zed255]

I've had a few of these with bad NICs. Had to replace the controller board.

[ragajungle]

Try the Telnet Procedure - here is the link to RICOH white pages on it. You can verify NIC activity here. Using telnet

Hope this helps!

[slot]

many many thanks for the telnet link i have never used it but will give it a go as it is an IT tool that can be handy thanks again

[ragajungle]

Slot,
Here is a slide to help you.

Please let us know what you find.
Thanks,


UHG can't upload pics on here and the url link tool is jacked too! UHGx2 so heres a link

Mike

[slot]

Had to change the controller board in the end ths is not a good sign as the machine was only 6 months old
we have over 100 mpc2800 out hope its a one off

[zed255]

We've had a few bad NICS of late on various models requireing the replacement of the controller. Shame some of these things aren't more modular, but I'm sure the high level of integration is cost saving, extra brackets and connectors and such cost money...

[percyguitar]

Possible simple solution missed?

I realize your 'NIC card dead' situation has been resolved by replacing controller but I wonder if it might have also been resolved by a simpler solution that was we stumbled onto on a MP C4000 model and I didn't see anyone mention in this thread. On our MP C4000 it was working fine for months until the customer put a new router in their network. At that point the NIC card seemed to go dead, with only the connection LED on the MFP on, the activity LED would not go on. Could no longer ping from the MFP or workstations, or ping the host (the MFP address did not work either while pinging the loopback address (127.0.0.1) would work. Tried connecting with x-over from laptop - would not work. We tried re-enabling the card in SP mode with no result. The solution was user tools>system settings> interface settings > "restore IEEE 802.x Authentication to Defaults" on page 2 of 2. I wasn't even aware that item was in that menu but it resolved the problem immediately. I believe that selection is only available on the relatively newer MP series.

[E Winter]

Thanks for the hint. I can't recall any dead NIC except some situations where a tech or customer tried to move the machine without disconnecting the cable. This leaves usually some traces at the connector but sometimes it's just a dead solder pin wich can't be seen without checking the backside of the PWB.