MP6500 printing problem

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  • topper
    Junior Member
    • Feb 2010
    • 3
    #1

    MP6500 printing problem

    I have got 2 x MP6500 MFD's on a windows network which will lock down with spooling being displayed on the MFD. The customer can turn off then on and this seems to sort it out for a while....
    Any suggestions???

    G
    Tags: 500, customer, mfd, mp6500, network, printing, symptom, tcp/ip, turn, windows, work
    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      Printing using a server or direct . When you set them up did you use a standard TCP/IP or browse to the printer? What kind of files are they printing? Which driver is being used?
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

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        • zed255
          How'd ya manage that?

          1,000+ Posts
          • Dec 2009
          • 1024
          #3
          I had the exact symptom on an MPC4500. After even going as far as replacing the controller the problem persisted. I convinced the customer to patch it to a different ethernet switch and the problem never came back. It was an issue with the client's network.

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