Ricoh MP6001 and Ricoh MPC3300 emailing issues

[tibbs]

Hello friends i have two machines that i am having a problem with emailing. On the MP6001 when i try to email i get this::

Sender has not been certified.



On the MPC3300
When i go to the email screen i get thie message saying:

List Cannot be Used now

Can anyone help me out with these two issues.

[XXX]

When you add people to the address book, you also need to add them to the senders list.
Look for Protection in the address book.

Hello friends i have two machines that i am having a problem with emailing. On the MP6001 when i try to email i get this::

Sender has not been certified.



On the MPC3300
When i go to the email screen i get thie message saying:

List Cannot be Used now

Can anyone help me out with these two issues.

[Choro1dal]

XXX is spot on.

Alternatively you can populate the 'Administrator email address' field and set 'Auto specify sender' to on so that all mails are sent from the administrator's account.

[E Winter]

XXX is spot on.

Alternatively you can populate the 'Administrator email address' field and set 'Auto specify sender' to on so that all mails are sent from the administrator's account.

I'd go this way as well.

And the other issue might be a corrupted adress book. Try backing up the adress book via smart device monitor or SD card, then format the HDD and check the scanner window if the error disappeared together with the mail targets. Then you can try restoring your backup - maybe the error is not going to come back, maybe it will, then you have to format the HDD again and start re-creating the adress book from the scratch.

[XXX]

XXX is spot on.

Alternatively you can populate the 'Administrator email address' field and set 'Auto specify sender' to on so that all mails are sent from the administrator's account.

Add that 'Auto specify sender' is best accessed through the control panel under System settings >> File Transfer and that if it's a Exchange Mail Server, the tech's running the mail server will have to setup an account for scanner's email account in order for it to work.

[iMind]

"Administrator email address"

does not have too be a real email address, Ex: mp6001@nedbank.commp6500@1stfloor.xxxx.xxx , mp6500@2ndfloor.xxxx.xxx and so on.

[sg01]

does not have too be a real email address, Ex: mp6001@nedbank.commp6500@1stfloor.xxxx.xxx , mp6500@2ndfloor.xxxx.xxx and so on.

agrees with this method. Me too practice this. Just enter a dummy email address (need not be working) and it solves the issue. To be smart, you can also check with the user and create an email using their domain name to reduce confusion.