Scan to G-mail

[XXX]

This is probably old news but I've never had much luck setting up scan to a g-mail account with the customer provided information.

I recently had an established customer with a pair of 2022's that were already setup for scanning that switched to a new web hosting provider and yup, you guessed it.

The scan to email stopped working

The email was switched to the free no charge google mail.

Naturally I'm on the hook for this since they are under contract but to make matters worse, the customer is located one & a half hours away.

The over the phone solution was to get the customer to change the SMTP sever name to ASPMX.L.GOOGLE.COM on port 25 with no authentication.

That seemed to solve the problem but I'm betting that they call on Monday morning with SC542 and when I get there it's, Oh... by the way, scan to email doesn't work.

[rsyarcia]

We keep on trying to let the scan to email using gmail but up to now we fail.

[XXX]

We keep on trying to let the scan to email using gmail but up to now we fail.

ok?

[Vollegaaz]

if i understand correctly, you can not send a scan over e-mail, and you need a smtp server?
I always try to use the IP adress of the smtp server, so no passing by any DNS server.
Check the custumors provider, normally each provider has a smtp server, open a dos screen and make a ping command to: smtp.provider, then you'll get the IP adress of the mailserver, fill in the IP adress in the tab smtp (on the machine) and off you go...you can also make a ping command on the machine to ensure your connection.

in fact you would be able to send e-mail trough any mail server, receiving e-mail is another thing, for a pop server you need authentication, smtp servers are mostly free to acces.

for example, open a dos screen and make a ping command to:

Ping smtp.yahoo.com

or

Ping smtp.gmail.com

and so on....

Hope this wil help...

[knightfall]

there are many threads on this subject of scan to email using gmail. Gmail uses SSL and Ricoh copiers do not support SSL.

[E Winter]

Yep - you can try to create an account on a different free mail provider for the machine or use scan to SMB.

[KenB]

It obviously won't help for existing equipment, or installs in the very near future, but the upcoming next generation of Ricoh machines will support SSL over SMTP, at least on certain models.

[clall]

Use your customers normal ISP's SMTP

No one I've talked to has got gmail SMTP to work. We normally use our customers ISP's SMTP even if they work with gmail, hosted exchange or similar. Just check who delivers the internet connection and google for their SMTP. Ping it to get the IP (as said earlier) if the address doesn't work. Usually you don't need any authentication.

[KenB]

I just tried the approach of using "aspmx.l.google.com" as the SMTP server today.

It seems that while this works if you're sending to anyone with a gmail account (like dude@gmail.com), it will not work if you send to any other domain.

This means that this SMTP service isn't set for SMTP Relay.

I verified this by using a free email test I found on the Web. (There are many.)

[Copy3D]

From what I have been told by our IT staff is the path name needs to be smtp.gmail.com and you need to use port 587. They said that should work for my situation I was running in to and I have already tried to talk the customer out of using gmail....with no luck. Good luck and let us know if using port 587 seemed to help.

[KenB]

Been there, tried that, didn't work...

AFAIK, Port 587 (or 465) is used when you need SSL.

Unfortunately, the Ricoh machine I tried this on does not support SSL for SMTP.

[XXX]

I just tried the approach of using "aspmx.l.google.com" as the SMTP server today.

It seems that while this works if you're sending to anyone with a gmail account (like dude@gmail.com), it will not work if you send to any other domain.

This means that this SMTP service isn't set for SMTP Relay.

I verified this by using a free email test I found on the Web. (There are many.)

So it works, but you can't scan to a hotmail account or send a funny cartoon to someone in Iraq.
Great. The customer can scan to their inbox and forward or attach the file so the email comes from them and not the machine.

This serves two purposes.
First, they can preview the scanned document to ensure that it's readable.
Second, they can save the file with a new name.

I tried to set this up on various machines using authentication on ports 465 & 587 and the scanner would lock up during communication,
I'm guessing that the google mail server was asking the same question over and over again.

With regards to emailing outside of the domain, this can happen anyways if the IT department running the corporate mail server has control.
In this case, the customer has to provide a list of email addresses that IT will allow.

[kingpd@businessprints.net]

Can someone post a link to one of the forums on here that explains scan to email and scan to computer. I myself control our own domain names and have set up both the incoming and outgoing server settings in outlook for emails with great success. However, to date, I have never been able to get any of our own copiers to function with scanning items to email and pc.

I'm not a complete bafoon, but I seem to be deficient in my knowledge on this area.

Thanks guys.