Ricoh 3245c message display across the top

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  • JOEBOOROCKSYOU
    Technician

    50+ Posts
    • Jan 2008
    • 85
    #1

    [Error Code] Ricoh 3245c message display across the top

    reads: "cannot connect to server for remote diagnostics - contact administrator, if this happens again call for service"


    checked service manual can't find anything.....

    any help would be apreciated.....


    thanks and happy holidays.....

    joeboo...
    Tags: 3245c, act, black, color, diagnostics, display, manual, mrwho, ricoh, server, service, service manual
    • mrwho
      Major Asshole!

      Site Contributor
      2,500+ Posts
      • Apr 2009
      • 4299
      #2
      Originally posted by JOEBOOROCKSYOU
      reads: "cannot connect to server for remote diagnostics - contact administrator, if this happens again call for service"
      Sounds like an issue with @Remote. Is that machine connected to it?
      ' "But the salesman said . . ." The salesman's an asshole!'
      Mascan42

      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
      Ibid

      I'm just an ex-tech lurking around and spreading disinformation!

        Comment

        • JOEBOOROCKSYOU
          Technician

          50+ Posts
          • Jan 2008
          • 85
          #3
          machine is in the shop getting ready for install, the message was up when we got it from the wholesaler didn't think it was a big deal,
          but now we can't clear it before it goes out...

            Comment

            • mrwho
              Major Asshole!

              Site Contributor
              2,500+ Posts
              • Apr 2009
              • 4299
              #4
              Look for anything mentioning "RC Gate" in service mode and on the Administration menus and turn off everything you find inside - it's all I can think about.
              ' "But the salesman said . . ." The salesman's an asshole!'
              Mascan42

              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
              Ibid

              I'm just an ex-tech lurking around and spreading disinformation!

                Comment

                • JOEBOOROCKSYOU
                  Technician

                  50+ Posts
                  • Jan 2008
                  • 85
                  #5
                  10-4 - will do and keep you posted...

                  thank you...

                    Comment

                    • zed255
                      How'd ya manage that?

                      1,000+ Posts
                      • Dec 2009
                      • 1024
                      #6
                      I agree with mrwho, sounds like @Remote is active. There are settings for the RC Gate in the WIM.

                        Comment

                        • teebee1234
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jul 2008
                          • 1670
                          #7
                          This is, as stated by others, related to @Remote being enabled and not on the network. You can turn it of using SP5-816-3 set to "0" (This will disable the remote service function). You can also turn off remote service altogether by setting SP5-816-1 to "0".

                            Comment

                            • Tonerbomb
                              AutoMajical Resolutionist

                              Site Contributor
                              2,500+ Posts
                              • Feb 2005
                              • 2589
                              #8
                              Another thing about this.... was the machine removed from the @remote center system by the previos account????
                              Mystic Crystal Revelations

                                Comment

                                • JOEBOOROCKSYOU
                                  Technician

                                  50+ Posts
                                  • Jan 2008
                                  • 85
                                  #9
                                  disabled it in service mode , thank's guys and happy new year.....


                                  Joeboo

                                    Comment

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